Dialpad Support vs MiContact Center Enterprise
Dialpad Support
dialpad.comMiContact Center Enterprise
mitel.comSide by side
| Figure | Dialpad Support | MiContact Center Enterprise |
|---|---|---|
| Price from | $8,095/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Call Center Software | 9.1 (#4) | 7.8 (#60) |
| Spec score · Contact Center Software | 9.0 (#3) | 7.5 (#26) |
| Free plan | No | No |
| Integrations | Native contact-center integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. | Open APIs and toolkits support WFM, CRM, IVR, and ERP integrations, and the product integrates with MiVoice MX-ONE and MiCollab UC. |
| Outbound dialer | Yes | Yes |
| Security | VoIP calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform. | Mitel's security guide describes Active Directory user management, optional single sign-on through an OpenID Connect identity provider, and encryption options for web services and communications. |
Plans
Dialpad Support
- Essentials$8,095 a month
- AdvancedPrice not published
- PremiumPrice not published
- EnterprisePriced on request
MiContact Center Enterprise
- MiContact Center EnterprisePriced on request
In their own words
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, bringing voice and digital channels together with AI, coaching, analytics, quality management, and performance insights. AI Agents can handle routine voice and digital requests, answer questions, schedule appointments, complete tasks, and hand off to human agents with context. Configurable AI-powered IVR lets customers self-serve or route to a person or department. Supervisors can use sentiment detection, real-time transcripts, listening, whispering, call barging, AI Recaps, and AI Scorecards. Live Coach Cards can surface talking points when configured keywords are spoken, while Scorecards can flag quality criteria and coaching opportunities. Reporting covers queue health, abandoned calls, callback effectiveness, service levels, and agent-to-caller metrics. Administrators manage agents, locations, numbers, queues, and users through an online dashboard. Native integrations include Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, and Outreach. It works on Android, iOS, PC, Mac, and web browsers. Pricing starts at $80/user/mo (annual); no free plan is offered, but a free trial is available.
MiContact Center Enterprise
MiContact Center Enterprise has no write-up on Specifiction yet; its figures are above.