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Tech riderRev. 10 Oct 2026

Ameyo Contact Center

Ch 246.4of 38Omnichannel Contact Center Software
  1. 1Runs onAPI, self-hosted, Web
  2. 2Voice channelYes
  3. 3Digital channelsWhatsApp, Instagram, RCS, SMS, chat, email, and social media
  4. 4Outbound dialerYes
  5. 5AI agent assistanceYes
5 lines stated Written from the maker's own pages: exotel.com, next.exotel.com
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The Ameyo Contact Center homepage

Overview

Ameyo Contact Center is ranked #24 of 38 in omnichannel contact center software on Specifiction. It runs on API, Self-hosted, Web.

Ameyo Contact Center plans and pricing

All plans
XPrime $70 Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app next.exotel.com · 10 Oct 2026
XPro $100 Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Native chat & voice bots · Virtual agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app next.exotel.com · 10 Oct 2026
XTRM Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality monitoring · Customizable reports · Virtual agents · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Mobile app next.exotel.com · 10 Oct 2026

Compared on omnichannel contact center software

Voice channel
Yesexotel.com
Digital channels
WhatsApp, Instagram, RCS, SMS, chat, email, and social mediaexotel.com
Outbound dialer
Yesexotel.com
AI agent assistance
Yesexotel.com

Facts

Product
Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.exotel.com · 10 Oct 2026
Omnichannel
The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.exotel.com · 10 Oct 2026
Routing
Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.exotel.com · 10 Oct 2026
Dialers
Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.exotel.com · 10 Oct 2026
Automation
The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.exotel.com · 10 Oct 2026
Agent tools
Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.exotel.com · 10 Oct 2026
Analytics
Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.exotel.com · 10 Oct 2026
Integrations
Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.docs.exotel.com · 10 Oct 2026
APIs
CRM integration supports RESTful or SOAP web services to fetch and update customer data.docs.exotel.com · 10 Oct 2026
Deployment
Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.next.exotel.com · 10 Oct 2026
Security
The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.next.exotel.com · 10 Oct 2026
Authentication
The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.docs.exotel.com · 10 Oct 2026
Support
The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.docs.exotel.com · 10 Oct 2026
Limits
The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.next.exotel.com · 10 Oct 2026
Audience
The enterprise contact center pricing page describes its solution as designed for large enterprises with complex needs.next.exotel.com · 10 Oct 2026

Company

Founded
2011exotel.com · 28 Sept 2026
Headquarters
Bengaluru, Indiaexotel.com · 28 Sept 2026

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Where it ranks on Specifiction

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Sources