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Ameyo Contact Center

exotel.com

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Spec score 7.7 #20 of 36 in Omnichannel Contact Center Software

Spec sheet

Product
Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.Read 10 Oct 2026 · exotel.com
Audience
The enterprise contact center pricing page describes its solution as designed for large enterprises with complex needs.Read 10 Oct 2026 · next.exotel.com
Deployment
Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.Read 10 Oct 2026 · next.exotel.com
Integrations
Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.Read 10 Oct 2026 · docs.exotel.com
Security
The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.Read 10 Oct 2026 · next.exotel.com
Support
The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.Read 10 Oct 2026 · docs.exotel.com
Headquarters
Bengaluru, IndiaRead 28 Sep 2026 · exotel.com
Founded
2011Read 28 Sep 2026 · exotel.com
Agent tools
Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.Read 10 Oct 2026 · exotel.com
Analytics
Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.Read 10 Oct 2026 · exotel.com
APIs
CRM integration supports RESTful or SOAP web services to fetch and update customer data.Read 10 Oct 2026 · docs.exotel.com
Authentication
The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.Read 10 Oct 2026 · docs.exotel.com
Automation
The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.Read 10 Oct 2026 · exotel.com
Dialers
Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.Read 10 Oct 2026 · exotel.com
Limits
The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.Read 10 Oct 2026 · next.exotel.com
Omnichannel
The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.Read 10 Oct 2026 · exotel.com
Routing
Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.Read 10 Oct 2026 · exotel.com

Plans and prices

XPrime Priced on request Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app Read 10 Oct 2026 · next.exotel.com
XPro Priced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Native chat & voice bots · Virtual agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app Read 10 Oct 2026 · next.exotel.com
XTRM Priced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard & in-house CRM integration · Automated quality monitoring · Customizable reports · Virtual agents · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Mobile app Read 10 Oct 2026 · next.exotel.com

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