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Qiscus

qiscus.com

From $115/mo Free trial WebWindowsmacOSLinuxiOSAndroid
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Spec score 8.8 #6 of 34 in WhatsApp Customer Service Software

What it is

Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.

Spec sheet

What it does
Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations.Read 21 Oct 2026 · getapp.com
Purpose
Qiscus Omnichannel Chat brings customer chats from WhatsApp, marketplaces, and multiple chat apps into one platform.Read 8 Oct 2026 · qiscus.com
Intended users
Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions.Read 8 Oct 2026 · qiscus.com
Platforms
Qiscus says its web app supports Windows, Linux, and Mac, and it offers Android and iOS apps.Read 8 Oct 2026 · support.qiscus.com
Trial
Qiscus documentation says new Omnichannel Chat users receive a 14-day trial period.Read 8 Oct 2026 · documentation.qiscus.com
Integrations
The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections.Read 21 Oct 2026 · qiscus.com
Security
Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management.Read 8 Oct 2026 · qiscus.com
Support
The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise.Read 8 Oct 2026 · qiscus.com
Founded
2013Read 28 Sep 2026 · qiscus.com
Additional usage costs
The pricing page lists USD 18.00 per additional 500 MAU per month and USD 18 per additional agent seat per month, subject to stated caps and contacting Qiscus beyond them.Read 8 Oct 2026 · qiscus.com
Agent Copilot
Agent Copilot gives customer-service agents AI-suggested responses during conversations.Read 21 Oct 2026 · qiscus.com
AI AgentLabs
AgentLabs provides no-code AI agents, contextual handoff to the appropriate human team and configurable brand voice.Read 21 Oct 2026 · qiscus.com
AI features
AgentLabs can answer common customer questions automatically around the clock, and Agent Copilot offers AI-suggested answers and chat summaries.Read 8 Oct 2026 · qiscus.com
Analytics
Its unified analytics dashboard provides chat metrics including conversation counts and response times.Read 8 Oct 2026 · qiscus.com
Android app
The Android app is intended for admins, supervisors and agents to handle customer inquiries away from a computer and requires scanning a web-app QR code.Read 21 Oct 2026 · play.google.com
API authentication
Server API requests use the api.qiscus.com base URL with an App ID and Secret Key in headers.Read 21 Oct 2026 · documentation.qiscus.com
App Center examples
Qiscus App Center lists integrations and apps including QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel.Read 8 Oct 2026 · apps.qiscus.com
Channels
The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee.Read 8 Oct 2026 · qiscus.com
Company founded and headquarters
LinkedIn lists Qiscus as founded in 2013 with headquarters in South Jakarta, Jakarta.Read 21 Oct 2026 · linkedin.com
Company history
Qiscus says it was established in 2013 and has helped over 1,000 businesses across 23 industries.Read 8 Oct 2026 · qiscus.com
Company legal entity
The Google Play listing identifies the developer as PT. QISCUS TEKNO INDONESIA.Read 21 Oct 2026 · play.google.com
Company reach
LinkedIn says Qiscus originated in Singapore and serves companies across 18 countries and more than 250 million users.Read 21 Oct 2026 · linkedin.com
Company size
LinkedIn places Qiscus in the 51–200 employee company-size band.Read 21 Oct 2026 · linkedin.com
CRM
QCRM manages leads, contacts, accounts, opportunities and tasks, with configurable deal stages and record-sharing permissions.Read 21 Oct 2026 · qiscus.com
CRM extensibility
CRM webhooks and APIs can connect Qiscus to another CRM, but the help article says these integration APIs are provided to Enterprise users.Read 21 Oct 2026 · support.qiscus.com
Documentation scope
Qiscus documentation covers Omnichannel Chat SDK and APIs, AgentLabs, Helpdesk, QCRM, App Center, Shop and email marketing.Read 21 Oct 2026 · documentation.qiscus.com
G2 review volume
G2 reports an average based on 23 real user reviews.Read 21 Oct 2026 · g2.com
Google Play distribution
Google Play lists at least 10,000 downloads, data encrypted in transit and a user option to request deletion of collected data.Read 21 Oct 2026 · play.google.com
Helpdesk
Qiscus Helpdesk provides ticketing, knowledge-base search, automation, SLA functions and agent workspaces.Read 21 Oct 2026 · qiscus.com
Limit: analytics
Capterra reviewers report that analytics can be slow or too basic for supervisor-performance reporting.Read 21 Oct 2026 · capterra.com
Limit: messaging restrictions
G2 reviewers mention 24-hour conversation expiry and limitations such as inability to edit or delete sent WhatsApp messages.Read 21 Oct 2026 · g2.com
Limit: outages
A G2 reviewer reports that the server goes down fairly often and that outage communication is lacking.Read 21 Oct 2026 · g2.com
Limit: pricing
G2 reviewers describe the subscription and broadcast pricing as expensive or not cheap.Read 21 Oct 2026 · g2.com
Limit: setup complexity
A G2 reviewer says the initial setup can be complex even though support helps with implementation.Read 21 Oct 2026 · g2.com
Mobile app limitation
Qiscus documentation describes its mobile app as experimental and says it has some limitations.Read 8 Oct 2026 · documentation.qiscus.com
Omnichannel channels
Omnichannel Chat consolidates conversations from WhatsApp, marketplaces and other chat applications in one workspace.Read 21 Oct 2026 · qiscus.com
Praise: unified communication
G2 reviewers repeatedly praise the single dashboard for handling WhatsApp, Facebook Messenger, email and other channels.Read 21 Oct 2026 · g2.com
Praise: usability and support
Reviewers on G2 and Capterra commonly describe the interface as easy to use and the support team as helpful or responsive.Read 21 Oct 2026 · g2.com
Public SDK repositories
Qiscus maintains public Android, iOS, Flutter and web SDK repositories on GitHub.Read 21 Oct 2026 · github.com
Rating on Apple App Store
3.9 out of 5 from 56 ratingsRead 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 7 reviewsRead 21 Oct 2026 · capterra.com
Rating on Gartner Peer Insights
4.3 out of 5 from 5 reviewsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.4 out of 5 from 7 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.4 out of 5 from 7 reviewsRead 21 Oct 2026 · softwareadvice.com
Routing and access
Chats can be routed to divisions and distributed according to team workload, while administrators can manage agent divisions, permissions, and channel access.Read 8 Oct 2026 · qiscus.com
SDK licensing
The GitHub listings show Apache-2.0 licensing for the Android, Flutter and web SDK repositories, while an iOS sample is MIT licensed.Read 21 Oct 2026 · github.com
Security encryption
Qiscus says network data uses SSL with AES 128/256-bit encryption and stored data uses AES-256 encryption.Read 21 Oct 2026 · support.qiscus.com
Security standards
The security article lists SOC 1, SOC 2, SOC 3, PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017 and ISO 27018 compliance for its cloud provider.Read 21 Oct 2026 · support.qiscus.com
Server API
Qiscus documents a Server API for users, chat rooms, messages, backups, imports and exports.Read 21 Oct 2026 · documentation.qiscus.com
Supported operating systems
Qiscus Multichannel is accessed through a web app on Windows, Linux and Mac, with Android and iOS applications.Read 21 Oct 2026 · support.qiscus.com
Unified inbox
The product presents customer chats from more than 20 channels in one inbox.Read 21 Oct 2026 · qiscus.com
WhatsApp API
Qiscus offers Meta's official WhatsApp Business API integration and charges WhatsApp messages according to Meta categories and country rates.Read 21 Oct 2026 · qiscus.com
WhatsApp broadcast
Qiscus supports outbound WhatsApp broadcasts for promotions and notifications.Read 21 Oct 2026 · qiscus.com

Plans and prices

Startup $115 a month USD 115/month 5 agents · up to 3,000 MAU · basic analytics · basic contact Read 8 Oct 2026 · qiscus.com
Grow $270 a month USD 270/month 10 agents · up to 10,000 MAU · basic analytics · premium contact Read 8 Oct 2026 · qiscus.com
Enterprise Priced on request Custom Pricing Unlimited agents · >10,000 MAU · customised analytics · premium contact Read 8 Oct 2026 · qiscus.com
Helpdesk Essential Priced on request Scoped to team size, connected channels and enabled modules 4 email accounts included · 10 private apps and integrations · API access · IP restrictions · encrypted data Read 21 Oct 2026 · qiscus.com
Helpdesk Group Priced on request Scoped to team size, connected channels and enabled modules Adds SLAs, satisfaction ratings, advanced forms and Google Analytics integration Read 21 Oct 2026 · qiscus.com
Omnichannel Chat Priced on request Quote depends on products, agents, monthly customers, channels, add-ons and WhatsApp usage Agent and monthly active-user thresholds vary by quote · WhatsApp messages charged separately Read 21 Oct 2026 · qiscus.com

Every Qiscus plan and price →

Strong points and limits

Strong points

  • Channels include WhatsApp, Instagram, TikTok, and marketplaces
  • AI offers automated answers and agent suggestions
  • Chats can be distributed by team workload
  • 14-day trial for new users

Limits

  • No free plan
  • Mobile app is experimental and has limitations
  • Startup plan costs $115 a month

Who it suits

Qiscus suits customer service, sales and marketing, developer and IT, or operations teams handling customer conversations across several channels. Its routing and agent-assistance tools may suit teams managing workload across divisions.

Qiscus in depth

Read the full write-up

Qiscus Omnichannel Chat is a customer-conversation platform for businesses handling messages across digital channels and voice. It is best suited to teams that need coordinated routing, workload-based assignment and AI help for agents. The trade-off is a paid entry point with firm seat and usage limits, plus an experimental mobile app.

Overview

Qiscus brings live chat, WhatsApp, Instagram, TikTok, email and marketplace conversations—including Tokopedia and Shopee—into one platform. Voice support extends its reach to teams handling calls as well as messaging. Chats can be routed to divisions and distributed according to workload, while administrators manage agent permissions and channel access.

Established in 2013, Qiscus says it serves more than 1,000 businesses across 23 industries. Its audience spans customer service, sales and marketing, developer and IT, and operations teams. That breadth makes it relevant to organizations coordinating several functions, though the entry plan’s five-agent ceiling is a meaningful constraint for larger operations.

Key features

Routing and administration

Division routing and workload-based distribution give teams a way to direct conversations rather than funneling everything into an undifferentiated queue. Controls for agent permissions and channel access also suit organizations where separate teams need distinct responsibilities.

AI and analytics

AgentLabs can answer common questions around the clock, while Agent Copilot suggests replies and summarizes chats for agents. These tools address both routine inquiries and the work of handling ongoing conversations; the unified dashboard adds conversation counts and response-time metrics to help teams track activity.

Integrations and security

A customizable website or app chat widget, APIs, webhooks and Qiscus App Center provide ways to connect Qiscus with customer-facing properties and other tools. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT and MiiTel. Qiscus states that it has ISO 27001 certification and describes cloud storage and role-based access management.

Pricing

Qiscus has no free plan. New Omnichannel Chat users receive a 14-day trial, after which the published entry plan costs $115 a month, billed USD 115/month. Startup allows five agents and up to 3,000 MAU, with basic analytics and basic contact. It is the fit for a small team that can stay within those caps; the limited seats and audience allowance leave little headroom for growth.

Grow costs $270 a month, billed USD 270/month. It raises the allowance to 10 agents and up to 10,000 MAU, retains basic analytics and upgrades contact to premium. This is the more suitable tier for a growing team that needs extra capacity, though analytics remain basic.

Enterprise has custom pricing and supports unlimited agents and more than 10,000 MAU, with customised analytics and premium contact. It is aimed at larger operations that need capacity beyond Grow. All plans include live chat and ticket support; Enterprise adds 24/7 dedicated support and an account manager.

Additional usage can raise the bill: each extra 500 MAU costs USD 18.00 per month, and each additional agent seat costs USD 18 per month. Those charges are subject to stated caps; contact Qiscus beyond them. Teams should weigh these add-ons against the plan’s fixed quotas when estimating costs.

Platforms

Qiscus supports Android, iOS, Linux, macOS, web and Windows. Its mobile app is described as experimental and having limitations, so teams that depend on mobile agents should treat that as a drawback rather than assume feature parity with the broader service.

Who it's for

Qiscus is a strong candidate for businesses coordinating customer service, sales, marketing or operations across messaging, marketplaces and voice. Its routing, access controls, analytics and AI assistance are relevant where several teams share incoming conversations. A small team seeking a free starting point should look elsewhere, as should mobile-first teams that need a mature app experience.

Pros and cons

Pros

Channels include WhatsApp, Instagram, TikTok, live chat, email and marketplaces, with voice support for teams managing calls too.

Workload distribution, division routing and administrative access controls support coordination across separate teams.

AgentLabs and Agent Copilot cover automated common answers as well as suggested replies and chat summaries.

Plans include live chat and ticket support; Enterprise adds dedicated 24/7 support and an account manager.

Cons

There is no free plan, and the 14-day trial is the only stated no-cost starting period.

Startup is capped at five agents and 3,000 MAU; additional seats and MAU incur monthly charges.

Startup and Grow both provide basic analytics, while customised analytics are reserved for Enterprise.

The mobile app is experimental and has limitations, which makes it a weaker fit for mobile-dependent teams.

Alternatives

For a broader comparison, see Omnichannel Contact Center Software and WhatsApp Customer Service Software.

Webex App is worth considering if a free plan matters more than Qiscus’s customer-channel routing: its free tier includes meetings for up to 100 attendees, limited to 40 minutes.

Daktela Contact Center is an alternative with a free trial and a Voice plan priced at €30 per user per month.

Zoom Scheduler is a freemium alternative for scheduling, with a free Basic plan offering one personal booking page and one calendar connection; its Scheduler plan costs $4.99 a month, billed annually.

Amazon Connect is another paid, trial-offering option; its SMS and third-party messaging plan is priced on request, with pricing varying by region and communication type.

Mitel Secure Cloud is an alternative with Essential and Elite service packages.

VICIdial may suit readers considering a free contact-center option; its VICIhost hosting plan costs $400 per month after the first month and has a $1,000 initial server provisioning fee.

Exotel Contact Center is another paid option; its XPrime plan costs $70 a month and combines voice and digital channels with dialers and call routing.

Zoom Contact Center is a paid alternative whose Essentials plan includes inbound voice, video, chat and SMS, along with a flow editor and IVR.

Verdict

Choose Qiscus if your business needs one place to coordinate customer conversations across messaging, marketplaces and voice, with routing, analytics and AI assistance for agents. Its strongest case is the combination of channel breadth and team controls. Look elsewhere if you need a free plan, more room than Startup allows without moving up or paying for additions, or a dependable mobile app.

Verdict

Qiscus brings multiple customer channels together with routing, analytics, and AI assistance. Its entry plans have monthly fees, and the mobile app is documented as experimental with limitations.

Where Specifiction places it

Alternatives to QiscusAll alternatives →