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Deskwoot

deskwoot.com

From $3.20/mo Free plan WebiOSAPI
Visit deskwoot.com
Spec score 9.1 #2 of 34 in WhatsApp Customer Service Software

What it is

Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.

Spec sheet

What it does
Deskwoot combines customer conversations into a shared inbox and adds an AI agent, agent Copilot, Help Center, reports and automation.Read 20 Oct 2026 · deskwoot.com
Product
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform.Read 3 Oct 2026 · deskwoot.com
API
The REST API uses JSON at https://deskwoot.com/api/v1 with bearer tokens created in account settings, and API access requires Enterprise.Read 20 Oct 2026 · deskwoot.com
Integrations
Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps.Read 20 Oct 2026 · deskwoot.com
Security
Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage.Read 3 Oct 2026 · deskwoot.com
Privacy
The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA.Read 3 Oct 2026 · deskwoot.com
Headquarters
Cheyenne, Wyoming, United StatesRead 28 Sep 2026 · deskwoot.com
Access controls
Features include optional two-factor authentication, custom roles, granular permissions, and audit logs; some are plan-specific.Read 3 Oct 2026 · deskwoot.com
Agent Copilot
AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan.Read 3 Oct 2026 · deskwoot.com
AI agent
Fynn searches a customer’s Help Center, FAQs, site content and uploaded documents before answering, and can process WhatsApp and Telegram voice messages as text.Read 20 Oct 2026 · deskwoot.com
AI data use
The privacy policy says conversation data is not used to train Deskwoot, Anthropic or OpenAI models.Read 20 Oct 2026 · deskwoot.com
AI support
The Fynn AI bot can answer customer questions using help center content, website pages, PDFs, and FAQs, and hand conversations to human agents.Read 3 Oct 2026 · deskwoot.com
Android availability
Deskwoot’s mobile page says there was no Android app available at the time of publication and suggests the responsive web app instead.Read 20 Oct 2026 · deskwoot.com
API scope
Documented API resources include conversations, messages, contacts, inboxes, agents, teams, labels, macros, automations, campaigns, webhooks, bots, reports, SLAs, billing and audit logs.Read 20 Oct 2026 · deskwoot.com
Channels
The platform supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and REST API channels.Read 20 Oct 2026 · deskwoot.com
Documentation
The Help Center lists 111 articles spanning setup, channels, inboxes, billing, automation and other product areas.Read 20 Oct 2026 · deskwoot.com
E-commerce
Shopify, WooCommerce, and Stripe information can appear alongside conversations, including order, payment, and refund details.Read 3 Oct 2026 · deskwoot.com
Imports
Import tools cover Zendesk, Intercom, Freshdesk, Crisp, Chatwoot and CSV data, including conversations, contacts, agents and available articles.Read 20 Oct 2026 · deskwoot.com
Inbox workflow
Agents can assign, label and prioritize conversations and leave private notes for teammates.Read 20 Oct 2026 · deskwoot.com
iPhone app
The free iPhone app provides the shared inbox, push notifications, Copilot and conversation actions across channels.Read 20 Oct 2026 · deskwoot.com
Launch date
Deskwoot’s roadmap identifies its public launch as March 2026.Read 20 Oct 2026 · deskwoot.com
Legal operator
Deskwoot is operated by Neltacore, LLC, with an address at 1908 Thomes Avenue, Cheyenne, Wyoming 82001, USA.Read 20 Oct 2026 · deskwoot.com
Limit: reporting depth
The G2 reviewer said reporting is less deep than Zendesk for large support organizations.Read 20 Oct 2026 · g2.com
Live chat widget
The widget supports branding, pre-chat forms, typing indicators, file sharing, one-line installation and cookieless mode.Read 20 Oct 2026 · deskwoot.com
Maker description
Neltacore describes itself as a US software company headquartered in Wyoming and lists Deskwoot as one of its products.Read 20 Oct 2026 · neltacore.com
Mobile app
Deskwoot offers a free iPhone app for every plan that supports push notifications and the shared inbox; the page says Android is not yet supported.Read 3 Oct 2026 · deskwoot.com
Praise: mobile usability
Apple reviewers described the app as simple, fast and efficient, saving time while keeping multi-platform requests organized.Read 20 Oct 2026 · apps.apple.com
Praise: price and AI
The G2 reviewer praised Intercom-level breadth at a much lower price and AI included rather than sold as an add-on.Read 20 Oct 2026 · g2.com
Praise: support
A Trustpilot reviewer praised helpful support and Deskwoot’s willingness to add requested features quickly without extra charges.Read 20 Oct 2026 · trustpilot.com
Praise: unified inbox
The G2 reviewer said consolidating channels into one inbox made replies faster and reduced missed conversations.Read 20 Oct 2026 · g2.com
Privacy compliance
Every account can accept a GDPR Article 28 DPA directly in the dashboard, and Deskwoot states a 72-hour breach-notification commitment.Read 20 Oct 2026 · deskwoot.com
Rating on Apple App Store
5 out of 5 from 3 ratings in the German storefront.Read 20 Oct 2026 · apps.apple.com
Rating on G2
5 out of 5 from 1 review.Read 20 Oct 2026 · g2.com
Rating on Trustpilot
3.8 out of 5 from 2 reviews.Read 20 Oct 2026 · trustpilot.com
SDK
Deskwoot publishes a JavaScript/TypeScript client package covering common API objects; that SDK repository is MIT licensed.Read 20 Oct 2026 · github.com
Security controls
Connections use TLS 1.2 or newer, stored secrets use AES-256-GCM field encryption, and passwords use bcrypt hashing.Read 20 Oct 2026 · deskwoot.com
Security hosting
Deskwoot says its application and database run in EU data centers, including the free plan, with daily exports stored in European Cloudflare R2.Read 20 Oct 2026 · deskwoot.com
Support automation
The product includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, with availability depending on plan.Read 3 Oct 2026 · deskwoot.com
System requirement
The US App Store listing requires iOS 15.1 or later and lists a 31.8 MB app; Deskwoot’s mobile page separately says iOS 17 or later.Read 20 Oct 2026 · apps.apple.com
Target teams
The maker describes Hacker as for solo founders, Startup for teams needing a help center and AI bot, Business for multi-team or multilingual support, and Enterprise for compliance, SLA, or API needs.Read 3 Oct 2026 · deskwoot.com
Trial and billing
Paid plans have a 7-day free trial, and WhatsApp and SMS carrier fees are passed through at cost.Read 3 Oct 2026 · deskwoot.com
Webhooks
Webhook requests include an event header and HMAC-SHA256 signature that integrators verify against the raw request body.Read 20 Oct 2026 · deskwoot.com

Plans and prices

Hacker Free free forever 1 agent · 100 conversations/month · 30-day history · 10 AI conversations/month · 1 inbox Read 20 Oct 2026 · deskwoot.com
Startup $3.20 a month annual billing; $4 monthly Unlimited agents/inboxes · 1,000 conversations/month · 6-month history · 50 AI conversations included, then $0.07 each · Fynn AI · automation · 16-language Help Center Read 20 Oct 2026 · deskwoot.com
Business $6.40 a month annual billing; $8 monthly Unlimited conversations · 1-year history · 100 AI conversations included, then $0.05 each · translation · agent teams · CSAT · custom attributes · campaigns Read 20 Oct 2026 · deskwoot.com
Enterprise $9.60 a month annual billing; $12 monthly Unlimited history · 300 AI conversations included, then $0.03 each · SLA policies · REST API · audit logs · custom roles · custom Help Center domain · remove Deskwoot branding Read 20 Oct 2026 · deskwoot.com

Every Deskwoot plan and price →

Strong points and limits

Strong points

  • Shared inbox supports eight listed channels.
  • AI bot can hand conversations to human agents.
  • Free plan includes one agent seat and one inbox.
  • Free iPhone app supports push notifications.

Limits

  • Free plan allows 100 conversations per month.
  • Free plan retains data for 30 days.
  • Android is not yet supported.

Who it suits

Deskwoot suits solo founders or support teams that need a shared inbox with AI assistance and automation. The maker positions higher plans for multi-team, multilingual, compliance, SLA, or API needs.

Verdict

Deskwoot brings multiple support channels, AI tools, and automation into one platform, with a free entry plan and a 7-day trial for paid plans. Compare the plan-specific allowances and retention limits with your team’s needs.

Where Specifiction places it

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