Deskwoot vs Greenbubble
Deskwoot
deskwoot.com
Greenbubble
greenbubble.ioSide by side
| Figure | Deskwoot | Greenbubble |
|---|---|---|
| Price from | $3.20/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 9.0 (#4) |
| API | The REST API uses JSON at https://deskwoot.com/api/v1 with bearer tokens created in account settings, and API access requires Enterprise. | The public REST service uses api.greenbubble.io with a documented /api/v2 surface, API keys, webhooks, media support, and endpoint guides. |
| Channels | The platform supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and REST API channels. | WhatsApp uses official Cloud API onboarding, while Instagram professional accounts, Facebook Pages and Messenger, and Telegram bots are supported. |
| Documentation | The Help Center lists 111 articles spanning setup, channels, inboxes, billing, automation and other product areas. | Documentation includes quick starts, channel setup, inbox messaging, automation triggers, catalogs, billing, troubleshooting, and many API resource guides. |
| Headquarters | Cheyenne, Wyoming, United States | The privacy policy lists Digital Domination Services LLC at 30N Gould St, Sheridan, Wyoming, 82801, United States. |
| Integrations | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. | The integration catalog lists connectors including HubSpot, Salesforce, Shopify, WooCommerce, Zoho, Zapier, Google Sheets, Make, and Pabbly Connect. |
| Privacy | The company says it does not train AI models on customer conversations, contacts, or attachments and offers a self-serve GDPR Article 28 DPA. | The privacy policy says Google Workspace data is accessed for user-initiated features and is not used to train generalized AI or machine-learning models. |
| Product | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. | Greenbubble brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one workspace with a shared inbox, customer records, campaigns, automations, and reporting. |
| Rating on Apple App Store | 5 out of 5 from 3 ratings in the German storefront. | The Apple listing says it has not received enough ratings or reviews to show an overview. |
| Rating on G2 | 5 out of 5 from 1 review. | 0.0 out of 5 from 0 reviews. |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | The DPA describes encryption in transit and AES-256 encryption at rest, multi-factor authentication, role-based access controls, backups, and breach notification procedures. |
| Security controls | Connections use TLS 1.2 or newer, stored secrets use AES-256-GCM field encryption, and passwords use bcrypt hashing. | The DPA states encryption in transit, AES-256 encryption at rest, multifactor authentication, security audits, penetration testing, backups, and disaster recovery. |
| What it does | Deskwoot combines customer conversations into a shared inbox and adds an AI agent, agent Copilot, Help Center, reports and automation. | Greenbubble combines WhatsApp, Instagram, Facebook Messenger, and Telegram conversations in one shared customer-workspace inbox. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
Greenbubble
- Solo$5 a month
- Startup$23 a month
- Growth$39 a month
- Pro$79 a month
- Enterprise$159 a month
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.
Greenbubble
Greenbubble brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one workspace for support, sales, and marketing teams. Its Unibox pairs conversations with customer records, assignments, internal notes, tags, delivery states, and message history. Teams can create and preview automation flows for lead qualification, FAQs, follow-ups, reminders, routing, data updates, webhooks, and handoffs to a person. The service also offers campaigns, reporting, integrations for commerce and other tools, plus API v2 and webhooks. Named connections include Google Sheets, WooCommerce, Shopify, Elementor, Google Forms, Mailchimp, Zapier, Pabbly Connect, OpenAI, Razorpay, and Stripe. Annual-billed plans start at $5 a month for Solo, which includes one workspace, one team member, 1,000 contacts, 5,000 messages, and one automation flow. A 14-day trial is advertised without a credit card. iOS and Android apps are listed; full configuration and automation are available through the web version, while Android supports day-to-day inbox and team operations. Provider messaging or usage charges are separate from the subscription.