Chatwoot vs Deskwoot
Chatwoot
chatwoot.com
Deskwoot
deskwoot.comSide by side
| Figure | Chatwoot | Deskwoot |
|---|---|---|
| Price from | $19/mo | $3.20/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · WhatsApp Customer Service Software | 9.4 (#1) | 9.1 (#2) |
| Listed integrations | 15 | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. |
| Live Chat Widget | Users can customize widget colors, language, text, and design. | The widget supports branding, pre-chat forms, typing indicators, file sharing, one-line installation and cookieless mode. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.