Greenbubble vs Qiscus
Greenbubble
greenbubble.ioQiscus
qiscus.comSide by side
| Figure | Greenbubble | Qiscus |
|---|---|---|
| Price from | $5/mo | $115/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · WhatsApp Customer Service Software | 9.0 (#4) | 8.8 (#6) |
| Channels | WhatsApp uses official Cloud API onboarding, while Instagram professional accounts, Facebook Pages and Messenger, and Telegram bots are supported. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Integrations | The integration catalog lists connectors including HubSpot, Salesforce, Shopify, WooCommerce, Zoho, Zapier, Google Sheets, Make, and Pabbly Connect. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Rating on Apple App Store | The Apple listing says it has not received enough ratings or reviews to show an overview. | 3.9 out of 5 from 56 ratings |
| Security | The DPA describes encryption in transit and AES-256 encryption at rest, multi-factor authentication, role-based access controls, backups, and breach notification procedures. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Greenbubble offers documentation and planning calls for channel onboarding, integrations, automation design, security questions, and larger rollouts. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
| Trial | The shared inbox page advertises a 14-day free trial with no credit card required. | Qiscus documentation says new Omnichannel Chat users receive a 14-day trial period. |
| What it does | Greenbubble combines WhatsApp, Instagram, Facebook Messenger, and Telegram conversations in one shared customer-workspace inbox. | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. |
Plans
Greenbubble
- Solo$5 a month
- Startup$23 a month
- Growth$39 a month
- Pro$79 a month
- Enterprise$159 a month
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Greenbubble
Greenbubble brings WhatsApp, Instagram, Facebook Messenger, and Telegram conversations into one workspace for support, sales, and marketing teams. Its Unibox pairs conversations with customer records, assignments, internal notes, tags, delivery states, and message history. Teams can create and preview automation flows for lead qualification, FAQs, follow-ups, reminders, routing, data updates, webhooks, and handoffs to a person. The service also offers campaigns, reporting, integrations for commerce and other tools, plus API v2 and webhooks. Named connections include Google Sheets, WooCommerce, Shopify, Elementor, Google Forms, Mailchimp, Zapier, Pabbly Connect, OpenAI, Razorpay, and Stripe. Annual-billed plans start at $5 a month for Solo, which includes one workspace, one team member, 1,000 contacts, 5,000 messages, and one automation flow. A 14-day trial is advertised without a credit card. iOS and Android apps are listed; full configuration and automation are available through the web version, while Android supports day-to-day inbox and team operations. Provider messaging or usage charges are separate from the subscription.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.