Deskwoot vs Qiscus
Deskwoot
deskwoot.comQiscus
qiscus.comSide by side
| Figure | Deskwoot | Qiscus |
|---|---|---|
| Price from | $3.20/mo | $115/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · WhatsApp Customer Service Software | 9.1 (#2) | 8.8 (#6) |
| Agent Copilot | AI Copilot can suggest replies, summarize conversations, translate, and improve drafts, with monthly conversation allowances varying by plan. | Agent Copilot gives customer-service agents AI-suggested responses during conversations. |
| Channels | The platform supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and REST API channels. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| Integrations | Official integration listings include Shopify, Stripe, WooCommerce, Slack, WordPress, Easypost and Zapier, with Zapier connecting more than 7,000 apps. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Rating on Apple App Store | 5 out of 5 from 3 ratings in the German storefront. | 3.9 out of 5 from 56 ratings |
| Security | Deskwoot says customer data is hosted in the EU and describes TLS encryption in transit, encryption at rest, malware scanning, and tenant-isolated file storage. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| What it does | Deskwoot combines customer conversations into a shared inbox and adds an AI agent, agent Copilot, Help Center, reports and automation. | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. |
Plans
Deskwoot
- HackerFree
- Startup$3.20 a month
- Business$6.40 a month
- Enterprise$9.60 a month
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Deskwoot
Deskwoot combines a customer support inbox, AI bot, AI Copilot, help center, and automation in one platform. Its shared inbox supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel. The Fynn AI bot can answer from help center content, website pages, PDFs, and FAQs, then hand conversations to human agents. Copilot can suggest or improve replies, summarize conversations, and translate, with monthly allowances that vary by plan. The platform also includes automation rules, macros, proactive chat triggers, auto-assignment, and SLA policies, though availability depends on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack, and EasyPost; Shopify, WooCommerce, and Stripe details can appear alongside conversations. The free Hacker plan includes 100 conversations per month, one agent seat, one inbox, and 30-day data retention. Paid plans start at $3.20/user/mo (annual), with a 7-day trial. Deskwoot offers a free iPhone app with push notifications and inbox access; Android is not yet supported.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.