Chatwoot vs Qiscus
Chatwoot
chatwoot.comQiscus
qiscus.comSide by side
| Figure | Chatwoot | Qiscus |
|---|---|---|
| Price from | $19/mo | $115/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 6 |
| Spec score · WhatsApp Customer Service Software | 9.4 (#1) | 8.8 (#6) |
| Founded | 2016 | 2013 |
| Listed integrations | 15 | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.