Adobe CX Enterprise Free plan 8.7 Visit 
Eloquant
eloquant.com
Spec sheet
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.Read 3 Oct 2026 · eloquant.com
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.Read 3 Oct 2026 · eloquant.com
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.Read 3 Oct 2026 · eloquant.com
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.Read 3 Oct 2026 · eloquant.com
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.Read 3 Oct 2026 · eloquant.com
- Headquarters
- Gières, FranceRead 28 Sep 2026 · eloquant.com
- Founded
- 2001Read 28 Sep 2026 · eloquant.com
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.Read 3 Oct 2026 · eloquant.com
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.Read 3 Oct 2026 · eloquant.com
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.Read 3 Oct 2026 · eloquant.com
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France.Read 3 Oct 2026 · eloquant.com
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.Read 3 Oct 2026 · eloquant.com
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.Read 3 Oct 2026 · eloquant.com
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.Read 3 Oct 2026 · eloquant.com
- Sales process
- The website offers a personalised online demo for organisations interested in its products.Read 3 Oct 2026 · eloquant.com
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.Read 3 Oct 2026 · eloquant.com
Plans and prices
Contact Centre Basic (Annual) €55 a month from 55€/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring Read 3 Oct 2026 · eloquant.com
Contact Centre Basic (Monthly) €60 a month From €60/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring Read 3 Oct 2026 · eloquant.com
Voice of the Customer Basic (Annual) €600 a month From 600€/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API Read 3 Oct 2026 · eloquant.com
Voice of the Customer Basic (Monthly) €640 a month From €640/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API Read 3 Oct 2026 · eloquant.com
Contact Centre Advanced (Annual) Priced on request Customised All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring Read 3 Oct 2026 · eloquant.com
Contact Centre Advanced (Monthly) Priced on request Customised All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring Read 3 Oct 2026 · eloquant.com
Voice of the Customer Advanced (Annual) Priced on request Customised All Basic features · web, SMS and voice surveys · adapted AI · action plan · dissatisfaction handling · review management Read 3 Oct 2026 · eloquant.com
Voice of the Customer Advanced (Monthly) Priced on request Customised All Basic features · web, SMS and voice surveys · customised AI · action plan · dissatisfaction handling · review management Read 3 Oct 2026 · eloquant.com
Where Specifiction places it
- Customer Experience Management Software#10 of 347.8
- Omnichannel Contact Center Software#18 of 367.9
