Tech riderRev. 3 Oct 2026
- 1Runs onAPI, Web
- 2Costspaid from €55/mo
- 3Journey mappingYes
- 4Feedback channelsomnichannel
- 5Text analyticsYes
- 6Closed-loop actionsYes
- 7Experience programsmulti experience
7 lines stated Written from the maker's own pages: eloquant.com
Overview
Eloquant is ranked #21 of 37 in omnichannel contact center software on Specifiction. It runs on API, Web. There is no free plan. Paid plans start at €55/mo.
Eloquant plans and pricing
All plansContact Centre Basic (Annual) €55/mo from 55€/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring eloquant.com · 3 Oct 2026
Contact Centre Basic (Monthly) €60/mo From €60/month/agent Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring eloquant.com · 3 Oct 2026
Voice of the Customer Basic (Annual) €600/mo From 600€/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API eloquant.com · 3 Oct 2026
Voice of the Customer Basic (Monthly) €640/mo From €640/month Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API eloquant.com · 3 Oct 2026
Voice of the Customer Advanced (Annual) Not published Customised All Basic features · web, SMS and voice surveys · adapted AI · action plan · dissatisfaction handling · review management eloquant.com · 3 Oct 2026
Voice of the Customer Advanced (Monthly) Not published Customised All Basic features · web, SMS and voice surveys · customised AI · action plan · dissatisfaction handling · review management eloquant.com · 3 Oct 2026
Compared on omnichannel contact center software
- Free plan
- Noeloquant.com
- Journey mapping
- Yeseloquant.com
- Feedback channels
- omnichanneleloquant.com
- Text analytics
- Yeseloquant.com
- Closed-loop actions
- Yeseloquant.com
- Experience programs
- multi_experienceeloquant.com
Facts
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.eloquant.com · 3 Oct 2026
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.eloquant.com · 3 Oct 2026
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.eloquant.com · 3 Oct 2026
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.eloquant.com · 3 Oct 2026
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.eloquant.com · 3 Oct 2026
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.eloquant.com · 3 Oct 2026
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.eloquant.com · 3 Oct 2026
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.eloquant.com · 3 Oct 2026
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.eloquant.com · 3 Oct 2026
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.eloquant.com · 3 Oct 2026
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.eloquant.com · 3 Oct 2026
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.eloquant.com · 3 Oct 2026
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France.eloquant.com · 3 Oct 2026
- Sales process
- The website offers a personalised online demo for organisations interested in its products.eloquant.com · 3 Oct 2026
Company
- Founded
- 2001eloquant.com · 28 Sept 2026
- Headquarters
- Gières, Franceeloquant.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- eloquant.com/en/who-we-are/· checked 3 Oct 2026
- eloquant.com/en/· checked 3 Oct 2026
- eloquant.com/en/rates/· checked 3 Oct 2026
- eloquant.com/en/connector/· checked 3 Oct 2026
- eloquant.com/en/our-quality-and-security-commitments· checked 3 Oct 2026
- eloquant.com/en/contact/· checked 3 Oct 2026