Adobe CX Enterprise Free plan 8.7 Visit Happ
happcons.com
What it is
Happ is experience management software and consulting for collecting feedback, interpreting it, and coordinating follow-up. Customizable surveys and smart triggers gather real-time responses through web, mobile, email, SMS, QR codes, and in-app surveys. AI-powered analytics, dashboards, and trend detection turn responses into insights. Teams can use automated workflows, real-time alerts, and collaboration tools to act on feedback. Reporting includes customizable dashboards, NPS tracking, and automated executive reports. Happ says it serves organisations of all sizes, works with more than 20 enterprise clients, captures more than 10 million feedback items annually, and processes 10 million transactions per year. The service supports Android, iOS, and web. Pricing is on request, with a personalised demo rather than a stated self-serve signup. Happ was founded in 2015 and is headquartered in London.
Spec sheet
- What it does
- Happ provides a customer-experience platform for capturing feedback, finding insights and taking action to improve loyalty.Read 15 Oct 2026 · happcons.com
- Purpose
- Happ provides experience management software and consulting to help organisations collect feedback, understand it, and act on it.Read 8 Oct 2026 · happcons.com
- Integrations
- The pages reviewed do not name any third-party product integrations.Read 8 Oct 2026 · happcons.com
- Support
- Happ describes its support as fast and attentive and says it takes a proactive approach to helping clients succeed.Read 8 Oct 2026 · happcons.com
- Headquarters
- London, United KingdomRead 28 Sep 2026 · happcons.com
- Founded
- 2015Read 28 Sep 2026 · happcons.com
- Action workflows
- Automated workflows, live alerts and team collaboration tools support follow-up actions.Read 15 Oct 2026 · happcons.com
- AI analytics
- Happ says its analytics use artificial intelligence, dashboards and trend detection to turn feedback into insight.Read 15 Oct 2026 · happcons.com
- Analytics
- The product describes AI-powered analytics, dashboards, and trend detection for turning feedback into insights.Read 8 Oct 2026 · happcons.com
- Channels
- Happ lists web, mobile, email, SMS, QR codes, and in-app surveys as feedback collection channels.Read 8 Oct 2026 · happcons.com
- Client footprint
- Happ says more than 20 enterprise clients use its platform across six countries.Read 15 Oct 2026 · happcons.com
- Close-the-loop communication
- The product includes communicating completed actions back to customers to reinforce engagement and loyalty.Read 15 Oct 2026 · linkedin.com
- Company founding
- LinkedIn lists Happ Consulting Services as founded in 2014.Read 15 Oct 2026 · linkedin.com
- Company headquarters
- LinkedIn lists the headquarters in Seven Sisters, England, with an address on West Green Road.Read 15 Oct 2026 · linkedin.com
- Company size
- LinkedIn lists Happ Consulting Services as having 2–10 employees.Read 15 Oct 2026 · linkedin.com
- Company type
- LinkedIn identifies the business as a partnership in software development.Read 15 Oct 2026 · linkedin.com
- Cross-platform branding
- The delivery-partner product is intended to keep product branding consistent across delivery platforms.Read 15 Oct 2026 · linkedin.com
- Customer-experience platform
- LinkedIn describes Happ as software that lets companies listen to customers, respond to feedback and increase loyalty.Read 15 Oct 2026 · linkedin.com
- Cybersecurity rating
- The site displays a CyberVadis Platinum cybersecurity rating of 950/1000.Read 8 Oct 2026 · happcons.com
- Data transfers
- Happ states that data may be processed outside the United Kingdom with safeguards required by UK data-protection law.Read 15 Oct 2026 · happcons.com
- Delivery-platform connectivity
- Happ’s delivery-partner software connects points of sale with delivery platforms.Read 15 Oct 2026 · linkedin.com
- Dynamic surveys
- LinkedIn says Happ collects feedback through SMS, email, chat, websites and apps and uses AI-powered dynamic surveys that it claims can raise response rates by 30%.Read 15 Oct 2026 · linkedin.com
- Feedback capture
- The platform collects real-time feedback with customizable surveys and trigger rules.Read 15 Oct 2026 · happcons.com
- Feedback collection
- The platform supports customizable surveys and smart triggers for collecting real-time customer feedback.Read 8 Oct 2026 · happcons.com
- Insight analysis
- The LinkedIn product page says Happ identifies feedback trends, business drivers and required actions through analytical tools.Read 15 Oct 2026 · linkedin.com
- Limit: feedback programs
- Happ’s published commentary warns that feedback becomes ineffective when organizations collect metrics without visibly acting on them.Read 15 Oct 2026 · linkedin.com
- Limit: pricing transparency
- The public site presents a demo request rather than publishing plan prices or numerical usage limits.Read 15 Oct 2026 · happcons.com
- Local customization
- Happ says delivery workflows can be customized for the local markets in which a business operates.Read 15 Oct 2026 · linkedin.com
- Loyalty improvement
- The product is designed to build customer relationships by understanding needs throughout the customer journey.Read 15 Oct 2026 · happcons.com
- Multi-channel collection
- Supported collection channels listed by Happ are web, mobile, email, SMS, QR codes and in-app surveys.Read 15 Oct 2026 · happcons.com
- Operating history
- The company’s own site says Happ Consulting Services has operated since 2015.Read 15 Oct 2026 · happcons.com
- Personalized response actions
- Happ supports responses involving the appropriate teams, combining automated and personalized actions.Read 15 Oct 2026 · linkedin.com
- POS experience measurement
- The delivery-partner software measures customer experience at points of sale.Read 15 Oct 2026 · linkedin.com
- POS onboarding
- The delivery-partner product supports onboarding points of sale onto online delivery services.Read 15 Oct 2026 · linkedin.com
- Praise: ease and actionability
- A Happ testimonial from Mercedes-Benz Turk praises the ease of collecting feedback and converting it into improvements.Read 15 Oct 2026 · happcons.com
- Praise: responsiveness
- A Philip Morris testimonial praises Happ’s responsive partnership and actionable customer-experience insights.Read 15 Oct 2026 · happcons.com
- Pricing and access
- Happ offers a personalised demo; its reviewed public pages do not state prices or a self-serve signup option.Read 8 Oct 2026 · happcons.com
- Privacy and security
- Happ says it uses technical and organisational measures to protect personal data and safeguards transfers outside the UK under UK data protection law.Read 8 Oct 2026 · happcons.com
- Privacy compliance
- Happ’s privacy policy says it processes personal data under the UK GDPR and the UK Data Protection Act 2018.Read 15 Oct 2026 · happcons.com
- Privacy rights
- Happ's policy lists rights to access, correct, delete, restrict or object to processing, request portability, and withdraw consent under UK GDPR.Read 8 Oct 2026 · happcons.com
- Reporting
- Happ offers customizable live dashboards, NPS tracking and automated executive reports.Read 15 Oct 2026 · happcons.com
- Scale
- Happ says it captures more than 10 million feedback items per year and processes 10 million transactions per year.Read 8 Oct 2026 · happcons.com
- Scale metrics
- Happ reports more than 10 million feedback items captured annually and 10 million transactions processed annually.Read 15 Oct 2026 · happcons.com
- Security controls
- The privacy policy says Happ applies technical and organizational safeguards against unauthorized access, alteration, disclosure or destruction.Read 15 Oct 2026 · happcons.com
- Security rating
- The website displays a CyberVadis Platinum cybersecurity rating of 950/1000.Read 15 Oct 2026 · happcons.com
- Target customers
- Happ says its platform and consulting services help organisations of all sizes, and reports serving more than 20 enterprise clients.Read 8 Oct 2026 · happcons.com
- Target users
- Listed users include customer-experience managers, customer-insights managers, directors, heads of CX and customer-insights analysts.Read 15 Oct 2026 · linkedin.com
Plans and prices
Custom pricing Priced on request Personalised demo offered; no public price or plan limits stated Read 8 Oct 2026 · happcons.com
Personalised demo plan Priced on request Enterprise customer-experience platform · personalised demo required Read 15 Oct 2026 · happcons.com
Strong points and limits
Strong points
- Surveys support multiple collection channels
- AI-powered analytics and trend detection
- Automated workflows and real-time alerts
- Custom dashboards and NPS tracking
- Android, iOS, and web support
Limits
- Pricing is not public
- No self-serve signup is stated
- Third-party integrations are not named
Who it suits
Happ suits organisations of different sizes that need multichannel customer feedback collection, analysis, reporting, and closed-loop workflows. Its consulting offering may also suit teams wanting help with experience programs.
Verdict
Happ covers feedback collection, analysis, reporting, and follow-up in one experience-management offering. Buyers should request a personalised demo to clarify pricing and implementation details.
Where Specifiction places it
- Customer Experience Management Software#7 of 348.0
