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Tech riderRev. 8 Oct 2026

ActionXM

Ch 086.6of 34 Customer Experience Management Software
  1. 1Runs onAPI, Web
  2. 2Costsfree trial
  3. 3Feedback channelsmultichannel
  4. 4Text analyticsYes
  5. 5Closed-loop actionsYes
  6. 6Experience programsmulti experience
6 lines stated Written from the maker's own pages: action-xm.com
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Overview

ActionXM is ranked #8 of 34 in customer experience management software on Specifiction. It runs on API, Web. There is no free plan. A free trial is offered.

ActionXM plans and pricing

All plans
Enterprise Not published Contact for Pricing Unlimited responses · Unlimited users · Full platform access · Predictive analytics · 200+ integrations · SSO & SCIM · Dedicated success manager · Custom SLA action-xm.com · 8 Oct 2026
Professional Not published Contact for Pricing Up to 100,000 responses/year · 25 user seats · Advanced survey logic · Custom dashboards · AI-powered analytics · 50+ integrations · Priority support action-xm.com · 8 Oct 2026
Starter Not published Contact for Pricing Up to 10,000 responses/year · 5 user seats · Core survey builder · Basic dashboards · Email support · AI analytics · Custom integrations action-xm.com · 8 Oct 2026

Compared on customer experience management software

Free plan
Noaction-xm.com
Feedback channels
multichannelaction-xm.com
Text analytics
Yesaction-xm.com
Closed-loop actions
Yesaction-xm.com
Experience programs
multi_experienceaction-xm.com

Facts

Purpose
ActionXM describes itself as an experience management platform for capturing feedback, understanding it, and driving action.action-xm.com · 8 Oct 2026
Survey channels
Surveys can be deployed through email, SMS, web, or in-app channels.action-xm.com · 8 Oct 2026
AI analytics
Its AI analytics automatically categorize feedback, detect emerging themes, and surface insights, including sentiment analysis, topic clustering, anomaly detection, and natural language processing.action-xm.com · 8 Oct 2026
Survey measures
The behavioral analytics page describes NPS, CSAT, and CES surveys linked with customer behavioral signals.action-xm.com · 8 Oct 2026
Behavior analytics
The platform combines session replay, click and scroll heatmaps, frustration detection, and surveys on a unified profile.action-xm.com · 8 Oct 2026
Frustration signals
ActionXM says it detects rage clicks, dead clicks, quick backs, and Core Web Vitals failures, and combines them into a weighted frustration score.action-xm.com · 8 Oct 2026
Automated cases
Its Actions Engine can create cases from detected behavioral patterns, attach session replay, and route them to a team.action-xm.com · 8 Oct 2026
Integrations
ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks.action-xm.com · 8 Oct 2026
Security
The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers.action-xm.com · 8 Oct 2026
Support
The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise.action-xm.com · 8 Oct 2026
Cancellation
The site says subscriptions can be canceled anytime without long-term contracts or cancellation fees, with access continuing through the current billing period.action-xm.com · 8 Oct 2026
Refunds
The site says paid subscribers can receive a full refund within the first 30 days if dissatisfied.action-xm.com · 8 Oct 2026
Target users
The plan descriptions position ActionXM for growing teams, teams scaling their experience management program, and organizations with advanced requirements.action-xm.com · 8 Oct 2026

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Where it ranks on Specifiction

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Sources