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CustomerSure

customersure.com

From £1,999/mo Free trial WebAPI
Visit customersure.com
Spec score 8.2 #3 of 26 in Complaint Management Software

What it is

CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.

Spec sheet

Purpose
CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action.Read 2 Oct 2026 · customersure.com
API
CustomerSure provides a REST API for integrating feedback data and automating feedback requests.Read 2 Oct 2026 · customersure.com
Integrations
The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations.Read 2 Oct 2026 · customersure.com
Security
CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption.Read 2 Oct 2026 · customersure.com
Compliance
The product page says it is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards.Read 2 Oct 2026 · customersure.com
Support
Every licence includes ongoing support, best-practice guidance and expert help.Read 2 Oct 2026 · customersure.com
Headquarters
Newcastle upon Tyne, United KingdomRead 28 Sep 2026 · customersure.com
Founded
2010Read 28 Sep 2026 · customersure.com
Action workflows
Teams can use real-time alerts and action management to assign, track and monitor responses through resolution.Read 2 Oct 2026 · customersure.com
AI
AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations.Read 2 Oct 2026 · customersure.com
Analysis
Its analytics track performance metrics and identify satisfaction drivers, themes and topics.Read 2 Oct 2026 · customersure.com
Feedback collection
It supports branded surveys for NPS, CSAT, CES and custom metrics, with email and SMS delivery.Read 2 Oct 2026 · customersure.com
Pilot
CustomerSure says it offers a risk-free pilot that usually lasts around one month and focuses on one area of a business.Read 2 Oct 2026 · customersure.com
Pricing limits
SMS is billed separately based on volume, and prices exclude VAT where applicable.Read 2 Oct 2026 · customersure.com
Reporting
The platform offers exportable regulator-ready reports and automatically logged audit trails.Read 2 Oct 2026 · customersure.com
Target users
CustomerSure describes itself as a platform for regulated, service-driven organisations, including financial services, housing, healthcare and utilities.Read 2 Oct 2026 · customersure.com

Plans and prices

CX Starter £1,999 a month £1999 / mo 30 users · 30 active surveys · 5,000 emails per month · 20 sites or teams · 1 brand Read 2 Oct 2026 · customersure.com
CX Platinum Priced on request Let’s tailor it together. 200+ users · 150+ active surveys · 25,000+ emails per month · 150+ sites or teams · 5+ brands · advanced AI insights · multilingual surveys · fine-grained permissions · bespoke dashboards Read 2 Oct 2026 · customersure.com
CX Pro Price not published £2000 – £7999 / mo 30–200 users · 30–150 active surveys · 5,000–25,000 emails per month · 20–150 sites or teams · 1–5 brands · advanced AI insights · multilingual surveys · fine-grained permissions Read 2 Oct 2026 · customersure.com

Every CustomerSure plan and price →

Strong points and limits

Strong points

  • Surveys support NPS, CSAT, CES and custom metrics.
  • AI analyzes sentiment, risks and themes.
  • Action management tracks responses through resolution.
  • Every licence includes ongoing support and expert help.

Limits

  • No free plan; CX Starter costs £1,999 per month.
  • SMS charges are separate and based on volume.
  • Prices exclude VAT where applicable.

Who it suits

CustomerSure suits regulated, service-driven organisations, including financial services, housing, healthcare and utilities. It is relevant to teams that need feedback surveys, follow-up workflows and regulator-ready reporting.

Verdict

CustomerSure links survey collection with analysis, response workflows and reporting for regulated organisations. Consider the separate SMS charges and applicable VAT when assessing the listed starting price.

Where Specifiction places it

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