Complyr vs CustomerSure
Complyr
complyr.co.uk
CustomerSure
customersure.comSide by side
| Figure | Complyr | CustomerSure |
|---|---|---|
| Price from | £49/mo | £1,999/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Complaint Management Software | 8.2 (#2) | 8.2 (#3) |
| Headquarters | London, England, UK | Newcastle upon Tyne, United Kingdom |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | The platform offers exportable regulator-ready reports and automatically logged audit trails. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | Every licence includes ongoing support, best-practice guidance and expert help. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.