Complyr

Complyr is complaint-management software for regulated organisations that need a structured way to handle cases and oversee complaint work. It is best suited to teams working with requirements such as FCA DISP and Consumer Duty; its appeal is configurable case handling, while its per-user plans make team size central to the buying decision.

Overview

Complyr brings complaint records, communications, workflow handling and reporting into one system. A case file can hold notes, documents, evidence, actions and the rationale behind a decision, helping handlers keep the record of a complaint together as it progresses.

Teams can tailor workflows through actions, statuses and flags without technical knowledge or IT support. That is useful for teams that need to shape complaint handling around their own processes. The trade-off is that team and case-type allowances vary by plan, so flexibility in workflow design does not remove the need to check those limits.

Key features

Casework and communication

The secure portal links messages and file sharing from handlers, customers and invited third parties to the complaint record. This keeps correspondence connected to the case. Web is the stated intake channel, so organisations should not assume other intake routes are supported.

Workflow and oversight

Complyr supports escalation rules, investigation tools and SLA tracking alongside configurable workflows. Structured case data feeds real-time dashboards and complaint reporting, with custom reporting depth. Teams can also export complaint data for use in business analytics software, which is useful when complaint analysis needs to sit alongside wider organisational reporting.

Security and support

All plans include ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage. Complyr says it does not use analytics or monitoring tools to process client complaint content. Every plan includes online tutorials and training; Professional adds up to three onboarding Zoom calls, while Enterprise includes one-to-one onboarding.

Pricing

Complyr has three paid plans, all with unlimited cases and file storage. The user floors and ceilings matter: there is no free plan, and the free trial is available by contacting Complyr, with no stated duration.

PlanPrice and billingIncluded limitsStarter£49 a month, billed monthly1 team, 1 case type per team, 3 minimum users and 5 maximum usersProfessional£89 a month, billed monthly3 teams, 5 case types per team, 5 minimum users and 20 maximum usersEnterpriseCustom pricingUnlimited teams and case types per team, 7 minimum users and no stated maximum usersStarter fits a small operation that can work within one team and one case type; its ceiling of five users leaves little room for growth. Professional raises the cap to 20 users and allows three teams with five case types each, making it the more practical tier for a broader complaint function. It also offers custom integrations as an add-on. Enterprise removes the stated team and user ceilings and includes custom integrations, but its seven-user minimum means it is not aimed at a very small team.

All plans retain unlimited cases and storage, so moving up is about team structure, case-type variety, onboarding and integration needs rather than a case or file quota. Monthly billing is stated for Starter and Professional; Enterprise has custom pricing.

Platforms

Complyr runs on web, Android and iOS. Web is the stated intake channel, while the mobile platforms provide access beyond a browser. Teams should distinguish platform availability from intake options: no other intake channel is stated.

Who it's for

Complyr is aimed at regulated complaint teams, including organisations working with FCA DISP and Consumer Duty requirements. It is a sensible fit where handlers need structured evidence, decision records, configurable workflows and reporting in one place. A small team with just one complaint category may be adequately served by Starter; teams with multiple operating groups or case types will need Professional or Enterprise. It is less suitable for buyers who need a free tier or a clearly defined trial period before committing.

Pros and cons

Pros: Structured case files keep evidence, actions and decision rationale with the complaint, supporting a coherent record for regulated handling.

Pros: Workflow configuration without technical or IT support gives teams room to adapt actions, statuses and flags to their process.

Pros: Unlimited cases and file storage are included across all plans, avoiding separate case-volume or storage caps.

Pros: Security controls and complaint-content privacy protections apply across the plans, rather than only at the top tier.

Cons: Starter stops at five users, one team and one case type; growing teams must move to a more expensive plan to broaden capacity.

Cons: There is no free plan, and the trial has no stated duration, making evaluation terms less predictable.

Cons: Custom integrations are an add-on on Professional and included only with Enterprise, which may affect teams that need connected systems.

Alternatives

For a wider comparison, browse Complaint Management Software or Case Management Software.

Babtec Complaints Management is worth considering if a free Basic account or a broader platform selection, including Linux, macOS and Windows, matters more; its Premium plan is €29 a month, billed per user per month.

Civica Complaints Management is an alternative with Android, iOS, web and API platforms, with pricing available by enquiry.

Intelex Inspection Management may suit buyers seeking an inspection-management option with a free trial; its Safety Essentials plan is $44 a year, billed annually, with a 25-user minimum.

Infreemation Complaints is another web-based complaints option with site-license plans for unlimited users, complaints and departments.

IQVIA SmartSolve Complaint Management is a complaint-management alternative with Android, iOS and web platforms; pricing is available through sales.

Forseti Complaints Management System is another paid option with web and API platforms and a free trial.

Propel Complaint Handling is an alternative for buyers considering a PLM and QMS offering; its Small plan has a 10150.00 USD annual license fee and one-time setup costs of $10K - $25K.

Avant One Incident is an incident-management alternative with web and API platforms, a free trial and plans starting at $25 a year, billed annually.

Verdict

Choose Complyr if your regulated team needs configurable complaint workflows, connected case evidence and reporting, and can fit its user and team structure. Its strongest case is the combination of structured case records, workflow control and oversight without a separate case-volume cap. Look elsewhere if you need a free plan, a defined trial period or more predictable costs for a larger team before committing.