Babtec Complaints Management vs Complyr
Babtec Complaints Management
babtec.com
Complyr
complyr.co.ukSide by side
| Figure | Babtec Complaints Management | Complyr |
|---|---|---|
| Price from | €29/mo | £49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Complaint Management Software | 8.7 (#1) | 8.2 (#2) |
| Headquarters | Wuppertal, Germany | London, England, UK |
| Integrations | Babtec says its configurable interfaces connect complaints management with PPS/ERP systems, including bidirectional data exchange with SAP; it also names Bosch’s electronic EMPB portal and sycat Process Designer. | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. |
| Purpose | The BabtecQ Complaints Management module manages customer and supplier complaints and supports processing them with the 8D method. | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. |
| Support | Babtec lists support service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., and provides a support phone number and email address. | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. |
Plans
Babtec Complaints Management
- BabtecQube BasicFree
- BabtecQube Premium€29 a month
- BabtecQ Complaints ManagementPriced on request
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
In their own words
Babtec Complaints Management
Babtec Complaints Management is a BabtecQ module for handling customer and supplier complaints through the 8D method. It guides teams through eight steps, from forming a team and defining the problem to planning measures and reviewing results. Workflows and error classifications can be configured for complaint processing and root-cause analysis. Complaints can begin where defects are found, including incoming goods inspection, while central Action Management tracks corrective actions. BabtecQ can import ERP returns or complaint records and return complaint decisions to the ERP system. Configurable interfaces connect it to PPS/ERP systems, with bidirectional SAP exchange; Bosch’s electronic EMPB portal and sycat Process Designer are also named. BabtecQ Go provides browser-based complaint and internal-deviation entry on PCs, tablets, and smartphones without installing the standard software. BabtecQube supports supplier collaboration on complaints and 8D reports, including people without Babtec experience. The module’s price depends on modules, interfaces, and customization and is available on request. BabtecQube Basic is free; Premium is €29 a month per user, with price depending on user count.
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.