Complyr vs GovMetric CaseTracker
Complyr
complyr.co.uk
GovMetric CaseTracker
govmetric.comSide by side
| Figure | Complyr | GovMetric CaseTracker |
|---|---|---|
| Price from | £49/mo | £1,125/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 6 |
| Spec score · Complaint Management Software | 8.2 (#2) | 8.2 (#4) |
| Headquarters | London, England, UK | Oakham, Rutland, UK |
| Integrations | The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | It provides regulator reports, dashboards and trend analysis, and case data can be exported or accessed through an API for BI tools such as Power BI and Tableau. |
| Security | The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. | The product page states that CaseTracker is ISO 27001 and Cyber Essentials Plus certified and uses AES-256 encryption, multi-factor authentication, and built-in business continuity and disaster recovery. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. |
| Workflows | Teams can configure complaint workflows using actions, statuses and flags, without technical knowledge or IT support. | Features include automated triage, configurable multi-stage workflows, communication templates, deadline alerts and escalation triggers. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
GovMetric CaseTracker
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
GovMetric CaseTracker
GovMetric CaseTracker is a complaints and case management system for UK councils, housing providers and public services. It covers corporate complaints, compliments, comments, statutory social-care complaints, councillor and MP enquiries, coroners’ enquiries and other workflow-based cases. Cases can be logged through web, email, telephone, post, face-to-face contact or mediated e-forms, with a secure portal for citizens to track progress. Workflows include automated triage, configurable stages, templates, deadline alerts and escalation triggers. The system is pre-configured for Housing Ombudsman, LGSCO and SPSO frameworks and offers regulator reporting alongside reports on trends, workload, status, escalation and other case data. Octavia AI can identify service requests, classify complaints, draft acknowledgements and summaries, monitor deadlines and generate regulator reports. CaseTracker is AWS-hosted SaaS, with data stored and processed in the EU/UK (Ireland). Listed annual licence prices are £13,500 a year for Band A, £17,500 a year for Band B and £24,000 a year for Band C, each for one case type and excluding VAT. Pricing is also described as on request.