Alida vs Eloquant
Alida
alida.com
Eloquant
eloquant.comSide by side
| Figure | Alida | Eloquant |
|---|---|---|
| Price from | — | €55/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Customer Experience Management Software | 8.4 (#2) | 7.8 (#10) |
| Headquarters | LinkedIn lists Alida as headquartered in Toronto, Ontario, Canada. | Gières, France |
| Hosting | Alida says its products run on AWS and that customer accounts, communities, and associated data are logically segregated in its multi-tenant platform. | Eloquant says its platform uses redundant servers at several sites in France. |
| Integrations | The integrations catalog covers CRM, research, ITSM, HRIS, ecommerce, SSO, analytics, incentives, social, collaboration and storage systems, including Salesforce, Adobe, SAP, Tableau, Zendesk, Okta and HubSpot. | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. |
| Support | Technical support is offered Monday through Friday, generally 8 a.m. to 6 p.m. local time, through tickets or support email. | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. |
Plans
Alida
- Alida Enterprise EditionPrice not published
- Alida platform subscriptionPriced on request
- Alida subscriptionPriced on request
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
In their own words
Alida
Alida is a customer experience and insights platform that gathers customer feedback and employee voice through research communities. Its methods include surveys, digital intercepts, discussion forums, video interviews, focus groups, and usability testing, with email, in-app, and web intercept channels. Teams can recruit, profile, segment, target, and engage community members, then collect quantitative and qualitative feedback using customizable layouts and flexible deployment channels. Alida AI helps users query, visualize, summarize, and share insights, and identify trends and opportunities. Analytics include an AI reporting assistant, trend and behavior analysis, automated text and video analysis, and a centralized data repository. Integrations include Salesforce, Adobe Experience Cloud, Tableau, Zendesk, Okta, Qualtrics, Slack, and Google Forms; custom connectors can link insights with operational data. The platform runs on Android, iOS, web, and API. Alida lists encryption, regular audits, and compliance with SOC 2, GDPR, CCPA, and HIPAA, alongside privacy controls including double opt-in. Pricing is on request.