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Odigo

odigo.com

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Spec score 8.4 #32 of 122 in Call Center Software

What it is

Odigo is a contact center platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks and video. Its Odigo Essential offer brings voice, email, chat, social networks and SMS into one application, with a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording and supervisor tools, along with conversational and generative AI, sentiment and linguistic analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega; cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. Odigo describes encryption, authentication and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants; the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor and one administrator, plus voice, email, reporting and supervision. Listed annual plans start at €40/user/mo.

Spec sheet

Product
Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software.Read 30 Sep 2026 · odigo.com
Deployment
Odigo says Essential can be deployed in about six weeks.Read 30 Sep 2026 · odigo.com
Free plan
NoRead 23 Sep 2026 · odigo.com
Trial
The two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting and supervision.Read 30 Sep 2026 · odigo.com
Integrations
Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools.Read 30 Sep 2026 · odigo.com
Security
The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions.Read 30 Sep 2026 · odigo.com
Compliance
Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements.Read 30 Sep 2026 · odigo.com
Support
Odigo Customer Care is available 24 hours a day, seven days a week, year-round.Read 30 Sep 2026 · odigo.com
Headquarters
Boulogne-Billancourt, FranceRead 28 Sep 2026 · odigo.com
Founded
1986Read 28 Sep 2026 · odigo.com
AI features
Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI agent assistance for customer interactions.Read 30 Sep 2026 · odigo.com
Audience and scale
Odigo Essential is presented for organizations with 5 to 500 consultants, while Odigo's broader platform targets deployments from 5 to more than 50,000 users.Read 30 Sep 2026 · odigo.com
Channels
Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end.Read 30 Sep 2026 · odigo.com
Data hosting
Odigo says its sovereign cloud hosts customer data exclusively in Europe.Read 30 Sep 2026 · odigo.com
Omnichannel
Odigo Essential centralizes voice, email, chat, social networks and SMS in one application and provides a 360-degree view of interaction history.Read 30 Sep 2026 · odigo.com
Outbound dialer
YesRead 23 Sep 2026 · odigo.com

Plans and prices

Voz €40 a month 40 €/mes si pagas anualmente Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording Read 23 Sep 2026 · odigo.com
Voz & Digital €58 a month 58 €/mes si pagas anualmente Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat Read 23 Sep 2026 · odigo.com
Voz & Digital Plus €75 a month 75 €/mes si pagas anualmente Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat Read 23 Sep 2026 · odigo.com
Voice (annual) €40 a month annually Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone Read 30 Sep 2026 · odigo.com
Voice (monthly) €48.99 a month monthly Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone Read 30 Sep 2026 · odigo.com
Voice & Digital (annual) €58 a month annually Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone Read 30 Sep 2026 · odigo.com
Voice & Digital (monthly) €68.99 a month monthly Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone Read 30 Sep 2026 · odigo.com
Voice & Digital Plus (annual) €75 a month annually Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · WhatsApp · Facebook Messenger Read 30 Sep 2026 · odigo.com
Voice & Digital Plus (monthly) €88.99 a month monthly Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · WhatsApp · Facebook Messenger Read 30 Sep 2026 · odigo.com

Every Odigo plan and price →

Strong points and limits

Strong points

  • Voice, email, chat, SMS/RCS, social and video channels
  • Outbound dialer, IVR, call recording and supervisor tools
  • CRM integrations include Salesforce, Microsoft Dynamics and Pega
  • Two-week Essential trial includes two agents and a supervisor
  • Customer Care is available 24/7 year-round

Limits

  • No free plan is listed
  • Annual listed plans start at €40/user/mo
  • Essential deployment is estimated at about six weeks

Who it suits

Odigo Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users. Its channel coverage and integrations may suit teams coordinating customer interactions across multiple channels and business systems.

Verdict

Odigo combines omnichannel contact handling with AI features, integrations and stated security and compliance measures. The Essential trial is limited to two agents, one supervisor and one administrator; pricing begins at €40/user/mo on an annual term.

Where Specifiction places it

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