Amazon Connect vs Odigo
Amazon Connect
aws.amazon.comOdigo
odigo.comSide by side
| Figure | Amazon Connect | Odigo |
|---|---|---|
| Price from | — | €40/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 9 |
| Spec score · Call Center Software | 9.2 (#2) | 8.4 (#32) |
| Spec score · Contact Center Software | 9.2 (#1) | 8.1 (#17) |
| Spec score · Contact Center as a Service - Midmarket Software | 9.2 (#1) | 8.1 (#14) |
| Spec score · Omnichannel Contact Center Software | 9.2 (#2) | 8.1 (#16) |
| Spec score · Call & Contact Center Software | 9.2 (#2) | 8.2 (#11) |
| Spec score · Contact Center as a Service - Enterprise Software | 9.2 (#2) | 8.1 (#11) |
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end. |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. |
| Founded | 2017 | 1986 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Boulogne-Billancourt, France |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
Odigo
- Voz€40 a month
- Voz & Digital€58 a month
- Voz & Digital Plus€75 a month
- Voice (annual)€40 a month
- Voice (monthly)€48.99 a month
- Voice & Digital (annual)€58 a month
- Voice & Digital (monthly)€68.99 a month
- Voice & Digital Plus (annual)€75 a month
- Voice & Digital Plus (monthly)€88.99 a month
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.
Odigo
Odigo is a contact center platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks and video. Its Odigo Essential offer brings voice, email, chat, social networks and SMS into one application, with a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording and supervisor tools, along with conversational and generative AI, sentiment and linguistic analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega; cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. Odigo describes encryption, authentication and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants; the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor and one administrator, plus voice, email, reporting and supervision. Listed annual plans start at €40/user/mo.