Intermedia Contact Center

Spec sheet

Purpose

The cloud contact center routes incoming calls, chats, emails, and text messages to employees.Read 11 Oct 2026 · intermedia.com

Audience

Intermedia says Contact Center is designed for SMBs and mid-market teams and can start with as few agents as needed.Read 11 Oct 2026 · intermedia.com

Deployment

Contact Center can run standalone, integrate with Unite, or work over an existing UCaaS or on-premises phone system.Read 11 Oct 2026 · intermedia.com

Free plan

NoRead 23 Sep 2026 · intermedia.com

Integrations

The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans.Read 11 Oct 2026 · intermedia.com

Security

Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters.Read 11 Oct 2026 · intermedia.com

Support

Intermedia advertises technical support 24 hours a day, 365 days a year, and its support center offers knowledge resources, AI, live chat, and support tickets.Read 11 Oct 2026 · intermedia.com

Company

Intermedia says it was founded in 1993 and is headquartered in Sunnyvale, California.Read 11 Oct 2026 · intermedia.com

Additional integrations

The integration marketplace lists Contact Center integrations including Activix, Acumatica, Adyen, ConnectWise, and Microsoft Teams.Read 11 Oct 2026 · intermedia.com

AI

The product offers AI transcripts, summaries, sentiment analysis, knowledge assistance, and agent assistance; some evaluator features are sold as an add-on.Read 11 Oct 2026 · intermedia.com

Analytics

Both plans include real-time monitoring, queue and agent dashboards, wallboards, and historical reports.Read 11 Oct 2026 · intermedia.com

Channels

Elite includes SMS, web chat, WhatsApp, and email queues alongside voice capabilities.Read 11 Oct 2026 · intermedia.com

Digital channel scope

omnichannelRead 23 Sep 2026 · intermedia.com

Inbound calling

YesRead 23 Sep 2026 · intermedia.com

IVR builder

YesRead 23 Sep 2026 · intermedia.com

Licensing

The product uses concurrent licensing, charging for the maximum number of agents logged in at the same time.Read 11 Oct 2026 · intermedia.com

Outbound dialer

YesRead 23 Sep 2026 · intermedia.com

Routing

The plans include automatic call distribution, customizable IVR, and routing by skill, geography, dialed number, or preferred agent.Read 11 Oct 2026 · intermedia.com

Workforce management

YesRead 23 Sep 2026 · intermedia.com

Plans and prices

Every Intermedia Contact Center plan and price →

Where Specifiction places it

• Omnichannel Contact Center Software#24 of 367.5
• Call Center Software#84 of 1227.5