Intermedia Contact Center vs Luware Nimbus
Intermedia Contact Center
intermedia.com
Luware Nimbus
luware.comSide by side
| Figure | Intermedia Contact Center | Luware Nimbus |
|---|---|---|
| Price from | — | $85/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 8 |
| Spec score · Omnichannel Contact Center Software | 7.5 (#24) | 9.0 (#4) |
| Spec score · Call Center Software | 7.5 (#84) | 8.8 (#15) |
| Analytics | Both plans include real-time monitoring, queue and agent dashboards, wallboards, and historical reports. | Nimbus provides live and historical analytics covering call volume, presence and agent workload. |
| Audience | Intermedia says Contact Center is designed for SMBs and mid-market teams and can start with as few agents as needed. | Luware describes Nimbus use cases spanning internal helpdesks, branch offices, receptions, and large contact centers. |
| Free plan | No | No |
| Integrations | The pricing page lists Microsoft Teams, Salesforce, and Zendesk integrations for both plans. | The product connects to CRM and ticketing systems through Power Automate, and offers Power BI/OData reporting, website widgets and CRM screen pops. |
| Outbound dialer | Yes | Yes |
| Routing | The plans include automatic call distribution, customizable IVR, and routing by skill, geography, dialed number, or preferred agent. | Nimbus routes calls and tasks using agent skills, caller priority, or custom parameters such as country code. |
| Security | Intermedia describes Triple Shield Security as including multi-factor authentication, blocking and geofencing, encrypted communications, and monitored datacenters. | Luware states that its cloud solutions, including Nimbus, are covered by SOC 2 Type II assessment and that Luware AG holds ISO 27001 certification. |
| Support | Intermedia advertises technical support 24 hours a day, 365 days a year, and its support center offers knowledge resources, AI, live chat, and support tickets. | Published support tiers are standard coverage from 7am–7pm CET and premium 24x7 support. |
Plans
Intermedia Contact Center
- Contact Center ElitePriced on request
- Contact Center ProPriced on request
Luware Nimbus
- Advanced Routing$85 a month
- Enterprise Routing$170 a month
- Contact Center$85 a month
- Nimbus CapturePriced on request
- Advanced RoutingPriced on request
- Contact CenterPriced on request
- Attendant ConsolePriced on request
- Enterprise RoutingPriced on request
In their own words
Intermedia Contact Center
Intermedia Contact Center has no write-up on Specifiction yet; its figures are above.
Luware Nimbus
Luware Nimbus is a cloud customer experience and contact center platform built around Microsoft Teams. It handles phone calls, live chat, email, and social media, routing calls and tasks by agent skills, caller priority, or custom parameters such as country code. A drag-and-drop workflow editor supports process setup, while live and historical analytics cover call volume, presence, workload, and service lines. CRM and ticketing connections use Power Automate; listed CRM integrations include Salesforce, Zendesk, HubSpot, and ServiceNow. Luware also documents an OData API for integrations and reporting. Hosting instances are offered within Microsoft Azure, and the product page states 99.99% availability. Pricing starts at $85/user · 30-day trial. Listed plans include Advanced Routing at $85 a month and Enterprise Routing at $170 a month, each for 25 services or more; Contact Center is $85 a month for up to 199 users. Full use requires Microsoft Teams and Microsoft Teams Phone. The Teams mobile app supports core tasks such as answering calls; full service management is available on desktop or web.