Agentforce Contact Center vs Amazon Connect
| Agentforce Contact Center | Amazon Connect | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | Yes |
| Paid from | $50/mo | — |
| Open source | No | No |
| Platforms | Web, iOS, Android | Android, api, iOS, Web |
| Free plan | No | No |
| Paid from | $75/user/mo | — |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
| Inbound calling | — | Yes |
| IVR builder | — | Yes |
| Digital channel scope | — | omnichannel |
Both are listed in Best Call Center Software, Best Omnichannel Contact Center Software, Best Contact Center Workforce Management Software. On Specifiction, Amazon Connect scores higher on our published basis.