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Exotel Contact Center

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Spec score 7.6 #12 of 24 in Communications Platforms as a Service

Spec sheet

Product
The cloud contact center manages inbound and outbound calls, chatbots, text messages, social media engagement, and video communications through an internet connection.Read 5 Oct 2026 · next.exotel.com
Audience
XPrime is described for emerging businesses and enterprises, while XPro and XTRM are positioned for enterprises.Read 5 Oct 2026 · next.exotel.com
Deployment
Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud.Read 5 Oct 2026 · next.exotel.com
Integrations
Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools.Read 5 Oct 2026 · next.exotel.com
Security
The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards.Read 5 Oct 2026 · next.exotel.com
Support
The product page advertises 24×7 customer support by phone, email, and Twitter.Read 5 Oct 2026 · next.exotel.com
Headquarters
Bengaluru, Karnataka, IndiaRead 28 Sep 2026 · next.exotel.com
Founded
2011Read 28 Sep 2026 · next.exotel.com
Analytics
The contact center offers real-time analytics, historical reporting, and agent analytics dashboards.Read 5 Oct 2026 · next.exotel.com
Call handling
Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder.Read 5 Oct 2026 · next.exotel.com
Omnichannel
The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface.Read 5 Oct 2026 · next.exotel.com
Plan limitation
Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately.Read 5 Oct 2026 · next.exotel.com
Pricing details
The pricing page shows $70 for XPrime and $100 for XPro, while XTRM displays no price and directs visitors to sales.Read 5 Oct 2026 · next.exotel.com
Reliability
Exotel advertises 99.99% uptime for its cloud network and says it uses backup routes and flexible infrastructure.Read 5 Oct 2026 · next.exotel.com
Security controls
Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls.Read 5 Oct 2026 · next.exotel.com

Plans and prices

XPrime Priced on request Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app Read 5 Oct 2026 · next.exotel.com
XPro Priced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app Read 5 Oct 2026 · next.exotel.com
XTRM Priced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app Read 5 Oct 2026 · next.exotel.com

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Where Specifiction places it

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