8x8 Communications APIs vs Exotel Contact Center
8x8 Communications APIs
8x8.comExotel Contact Center
next.exotel.comSide by side
| Figure | 8x8 Communications APIs | Exotel Contact Center |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 16 | 3 |
| Spec score · Communications Platforms as a Service | 9.4 (#1) | 7.6 (#12) |
| Integrations | 8x8 lists integrations and partner connections involving Microsoft, Google Workspace, Salesforce, Zendesk and Microsoft Teams. | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. |
| Security controls | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, password policies and fraud monitoring. | Exotel's security policy says accounts support two-factor authentication and describes vulnerability scanning, network redundancy, backups, and access controls. |
Plans
8x8 Communications APIs
- Pay-as-you-goPriced on request
- SubscriptionPriced on request
- EnterprisePriced on request
- DeveloperFree
- Basic$99 a month
- Standard$499 a month
- Business$999 a month
- EnterprisePriced on request
- Video Interaction Basic$99 a month
- DeveloperFree
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
8x8 Communications APIs
8x8 Communications APIs provide programmable messaging, voice and video for applications. Listed messaging channels include SMS, WhatsApp, RCS, Viber, LINE and Zalo, alongside voice and video. The APIs support phone numbers, and SDK platforms include iOS and Android; the service is listed for Android, iOS and web. The free Developer plan costs nothing and covers 25 users. Monthly plans include Basic at $99 a month for 300 users, Standard at $499 a month for 1.5K users and Business at $999 a month for 3K users. Video Interaction plans are seat-based: Basic costs $99 a month, Pro costs $109 a month and Enterprise costs $119 a month, each for 100 to 249 users. Other listed options are pay-as-you-go, customized subscription pricing and tailored enterprise pricing; no prices are stated for these options. The pricing note lists paid plans from $99/mo.
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.