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8x8 Communications APIs

8x8.com

From $99/mo Free plan WebiOSAndroidAPI
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Spec score 9.4 #1 of 24 in Communications Platforms as a Service

What it is

8x8 Communications APIs provide programmable messaging, voice and video for applications. Listed messaging channels include SMS, WhatsApp, RCS, Viber, LINE and Zalo, alongside voice and video. The APIs support phone numbers, and SDK platforms include iOS and Android; the service is listed for Android, iOS and web. The free Developer plan costs nothing and covers 25 users. Monthly plans include Basic at $99 a month for 300 users, Standard at $499 a month for 1.5K users and Business at $999 a month for 3K users. Video Interaction plans are seat-based: Basic costs $99 a month, Pro costs $109 a month and Enterprise costs $119 a month, each for 100 to 249 users. Other listed options are pay-as-you-go, customized subscription pricing and tailored enterprise pricing; no prices are stated for these options. The pricing note lists paid plans from $99/mo.

Spec sheet

What it does
8x8 Communications APIs are a cloud CPaaS offering for embedding SMS, chat apps, voice and video communications into business applications.Read 15 Oct 2026 · developer.8x8.com
Integrations
8x8 lists integrations and partner connections involving Microsoft, Google Workspace, Salesforce, Zendesk and Microsoft Teams.Read 15 Oct 2026 · 8x8.com
Compliance
The trust portal lists SOC 2, ISO 27001, ISO 27017, ISO 27018, HIPAA, GDPR, PCI DSS and other compliance frameworks.Read 15 Oct 2026 · trust.8x8.com
API authentication
The Messaging API uses an API-key Bearer token generated in the customer portal.Read 15 Oct 2026 · support.cpaas.8x8.com
Company founding
8x8 was founded in 1987.Read 15 Oct 2026 · gartner.com
Company funding or owner
Crunchbase lists 8x8 as a public post-IPO company funded by Francisco Partners.Read 15 Oct 2026 · crunchbase.com
Company headquarters and size
LinkedIn lists Campbell, California as headquarters and a company size of 1,001–5,000 employees.Read 15 Oct 2026 · linkedin.com
Company legal name
The company is identified as 8x8, Inc.Read 15 Oct 2026 · crunchbase.com
Developer portal
The developer portal documents SMS, business messaging, verification, callflows, IVR, number masking, video, contacts, automation and reporting APIs.Read 15 Oct 2026 · developer.8x8.com
Documentation and support
8x8 provides product documentation, developer guides, API references, integration guides and a support portal for CPaaS users.Read 15 Oct 2026 · help.8x8.com
Jitsi pricing model
Jitsi as a Service bills by monthly active users, starting at $0.35 per MAU and decreasing with volume.Read 15 Oct 2026 · 8x8.com
Jitsi video service
Jitsi as a Service supplies video calls, conferencing, chat and desktop sharing on 8x8 infrastructure.Read 15 Oct 2026 · 8x8.com
Limit: implementation reliability
A Gartner review headline reports that performance and reliability did not meet expectations during implementation.Read 15 Oct 2026 · gartner.com
Limit: mobile call quality
Google Play reviews report missed incoming calls, failed outgoing calls, call delay and unreliable speakerphone behavior in the 8x8 Work app.Read 15 Oct 2026 · play.google.com
Limit: service outages
Trustpilot reviews include reports of customer-service phones going down without a satisfactory resolution.Read 15 Oct 2026 · trustpilot.com
Limit: support access
Trustpilot reviewers complain that reaching a live support representative is difficult and that chat is often required.Read 15 Oct 2026 · trustpilot.com
Message fallback
Undelivered or unread messages can be resent through SMS or another configured channel.Read 15 Oct 2026 · 8x8.com
Messaging receipts
Callbacks expose sent, delivered and read message states plus button click-through rates.Read 15 Oct 2026 · 8x8.com
Notable news
8x8 announced the appointment of Jamie Snaddon as Chief Strategy Officer on October 8, 2026.Read 15 Oct 2026 · investors.8x8.com
Omnichannel messaging
The platform supports SMS, WhatsApp, Viber, LINE and Zalo messaging through an omnichannel portal and API.Read 15 Oct 2026 · 8x8.com
OpenAPI specification
8x8 provides downloadable OpenAPI/OAS definitions for its messaging APIs.Read 15 Oct 2026 · support.cpaas.8x8.com
Praise: API usability
Gartner reviewers describe the APIs as easy to navigate and suitable for applications using REST APIs.Read 15 Oct 2026 · gartner.com
Praise: feature breadth and value
A Gartner reviewer said the product had the required functionality, an acceptable price and easy custom integration through APIs.Read 15 Oct 2026 · gartner.com
Public API code resources
8x8 maintains public GitHub repositories including iOS Voice SDK reference and release repositories plus Jitsi demo code.Read 15 Oct 2026 · github.com
Rating on Apple App Store
3.8 out of 5 from 8.7K ratingsRead 15 Oct 2026 · apps.apple.com
Rating on G2
4.0 out of 5 from 7 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.0 out of 5 from 18 ratingsRead 15 Oct 2026 · gartner.com
Rating on Google Play
4.1 out of 5 from 11.8K reviewsRead 15 Oct 2026 · play.google.com
Rating on Trustpilot
2.8 out of 5 from 625 reviewsRead 15 Oct 2026 · trustpilot.com
SDK availability
8x8 publishes Voice SDK integration materials for iOS and Android and provides Jitsi web, iOS and Android examples.Read 15 Oct 2026 · developer.8x8.com
SDK licence
The SDK is licensed under a proprietary 8x8 agreement that restricts copying, redistribution, reverse engineering and use outside 8x8 offerings.Read 15 Oct 2026 · developer.8x8.com
Security controls
8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, password policies and fraud monitoring.Read 15 Oct 2026 · 8x8.com
Single messaging endpoint
8x8 states that one API endpoint can serve multiple messaging channels.Read 15 Oct 2026 · 8x8.com
Verification and fraud
Verification APIs are designed to authenticate users and detect or block fraudulent traffic.Read 15 Oct 2026 · 8x8.com
Video interaction
Video Interaction provides browser or mobile real-time video without requiring the customer to download software.Read 15 Oct 2026 · 8x8.com
Voice APIs
Voice capabilities include calling, notifications, text-to-speech, in-app communication and IVR.Read 15 Oct 2026 · 8x8.com

Plans and prices

Pay-as-you-go Priced on request Pay only for usage · No commitments or contracts Read 21 Sep 2026 · cpaas.8x8.com
Subscription Priced on request Customized pricing · Discounted rates as usage grows Read 21 Sep 2026 · cpaas.8x8.com
Enterprise Priced on request Tailored pricing · Full-featured customizable solution Read 21 Sep 2026 · cpaas.8x8.com
Developer Free Sign up for free 25 users Read 21 Sep 2026 · cpaas.8x8.com
Basic $99 a month billed monthly 300 users Read 21 Sep 2026 · cpaas.8x8.com
Standard $499 a month billed monthly 1.5K users Read 21 Sep 2026 · cpaas.8x8.com
Business $999 a month billed monthly 3K users Read 21 Sep 2026 · cpaas.8x8.com
Enterprise Priced on request 5K+ users Read 21 Sep 2026 · cpaas.8x8.com
Video Interaction Basic $99 a month Seat-based pricing; 100 to 249 users 100 to 249 users Read 21 Sep 2026 · cpaas.8x8.com
Developer Free 25 monthly active users · developer package Read 15 Oct 2026 · 8x8.com
Basic $99 a month monthly 300 users · £90 equivalent shown Read 15 Oct 2026 · 8x8.com
Video Interaction Pro $109 a month Seat-based pricing; 100 to 249 users 100 to 249 users Read 21 Sep 2026 · cpaas.8x8.com

Every 8x8 Communications APIs plan and price →

Strong points and limits

Strong points

  • Supports programmable messaging, voice and video.
  • Lists SMS, WhatsApp, RCS, Viber, LINE and Zalo.
  • Phone number support is available.
  • Free Developer plan covers 25 users.
  • Pay-as-you-go and customized options are listed.

Limits

  • No prices are listed for several pricing options.
  • Basic monthly plan costs 99.00 USD.
  • Video Interaction plans are listed for 100 to 249 users.

Who it suits

It suits developers looking to add programmable messaging, voice or video, with SDK platforms for iOS and Android. Listed plans cover different user counts, including a free Developer plan.

Verdict

8x8 Communications APIs list a broad set of communication channels and multiple pricing structures. Compare user counts and plan terms, especially where pricing is customized or not listed.

Where Specifiction places it

Alternatives to 8x8 Communications APIsAll alternatives →