8x8 Communications APIs vs Twilio Segment
8x8 Communications APIs
8x8.com
Twilio Segment
twilio.comSide by side
| Figure | 8x8 Communications APIs | Twilio Segment |
|---|---|---|
| Price from | $99/mo | $120/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 16 | 10 |
| Spec score · Communications Platforms as a Service | 9.4 (#1) | 8.6 (#2) |
| Integrations | 8x8 lists integrations and partner connections involving Microsoft, Google Workspace, Salesforce, Zendesk and Microsoft Teams. | The official destination catalog lists integrations including Amplitude, AWS S3, Braze, Google Analytics, HubSpot, Salesforce, Snowflake-related warehouse tools, Zendesk and Zapier. |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 18 ratings | 4.4 out of 5 from 107 ratings |
| Rating on Trustpilot | 2.8 out of 5 from 625 reviews | 3.3 out of 5 from 2 reviews |
| What it does | 8x8 Communications APIs are a cloud CPaaS offering for embedding SMS, chat apps, voice and video communications into business applications. | Twilio Segment collects first-party data, applies schemas and governance, unifies identities, and routes data to hundreds of downstream tools. |
Plans
8x8 Communications APIs
- Pay-as-you-goPriced on request
- SubscriptionPriced on request
- EnterprisePriced on request
- DeveloperFree
- Basic$99 a month
- Standard$499 a month
- Business$999 a month
- EnterprisePriced on request
- Video Interaction Basic$99 a month
- DeveloperFree
Twilio Segment
- FreeFree
- Team$120 a month
- BusinessPriced on request
- BusinessPrice not published
- Customer Data PlatformPrice not published
- Customer Data PlatformPriced on request
- FreeFree
- Team$120 a month
- BusinessPriced on request
- Customer Data PlatformPriced on request
In their own words
8x8 Communications APIs
8x8 Communications APIs provide programmable messaging, voice and video for applications. Listed messaging channels include SMS, WhatsApp, RCS, Viber, LINE and Zalo, alongside voice and video. The APIs support phone numbers, and SDK platforms include iOS and Android; the service is listed for Android, iOS and web. The free Developer plan costs nothing and covers 25 users. Monthly plans include Basic at $99 a month for 300 users, Standard at $499 a month for 1.5K users and Business at $999 a month for 3K users. Video Interaction plans are seat-based: Basic costs $99 a month, Pro costs $109 a month and Enterprise costs $119 a month, each for 100 to 249 users. Other listed options are pay-as-you-go, customized subscription pricing and tailored enterprise pricing; no prices are stated for these options. The pricing note lists paid plans from $99/mo.
Twilio Segment
Twilio Segment has no write-up on Specifiction yet; its figures are above.