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Orbit by Devotel

orbit.devotel.io

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Spec score 8.3 #7 of 34 in RCS Messaging Platforms

What it is

Orbit by Devotel provides an RCS API for sending rich business messages, including cards, carousels, and suggested replies or actions. It can check whether a recipient supports RCS and retry through SMS when RCS is unavailable, provided the organisation has enabled its fallback chain. Orbit describes a unified messaging platform spanning SMS, voice, video, WhatsApp, RCS, email, and additional channels. An RCS send can contain up to 11 suggestion chips, and a carousel can hold 2–10 cards. The Pay-as-You-Go plan has no monthly fee or minimums; sending is paid for with pre-pay credits. It includes typed Node and Web SDKs, signed webhooks, and a real-time analytics dashboard. The company says production data is processed in the EU, with its primary workload in Belgium and a disaster-recovery read replica in London. US-only, UK-only, and APAC-only residency are not offered. Orbit says its SOC 2 Type II audit is in planning and that it has not completed a third-party SOC 2 audit.

Spec sheet

What it does
Orbit is an omnichannel communications platform covering SMS, voice, WhatsApp, RCS, email, video, contact-center functions and AI agents through unified APIs.Read 15 Oct 2026 · orbit.devotel.io
Intended users
Devotel describes Orbit as serving businesses from local shops to global enterprises and says it is built for developers and communications teams.Read 30 Sep 2026 · orbit.devotel.io
Integrations
Orbit's customer-data features list syncing profiles and traits with HubSpot, Salesforce, Snowflake, and BigQuery.Read 30 Sep 2026 · orbit.devotel.com
Security
Orbit says sensitive stored fields are encrypted with AES-256-GCM and public endpoints and internal service hops enforce TLS 1.2 or higher.Read 30 Sep 2026 · orbit.devotel.io
Support
Self-serve plans include community support and best-effort email support; Enterprise includes phone and Slack support with a one-hour response target.Read 15 Oct 2026 · orbit.devotel.io
Headquarters
Devotel says it is headquartered in Istanbul and operates with a globally distributed engineering team.Read 30 Sep 2026 · orbit.devotel.io
AI agents
Built-in AI agents can conduct conversations, qualify leads and hand interactions to human staff.Read 15 Oct 2026 · orbit.devotel.io
Company legal entity
Orbit’s footer identifies Devotel UK LTD, company number 15550931, registered in England and Wales, with a Wokingham registered office.Read 15 Oct 2026 · orbit.devotel.io
Compliance status
SOC 2 Type II auditing is planned; ISO 27001 is mapped to controls but certification has not been pursued.Read 15 Oct 2026 · orbit.devotel.io
Crunchbase headquarters
Crunchbase lists Devotel’s headquarters in London, England, United Kingdom, with a 51–100 employee range.Read 15 Oct 2026 · crunchbase.com
Crunchbase legal name
Crunchbase identifies Devotel’s legal name as Devoted Trade LLC and lists its operating status as active.Read 15 Oct 2026 · crunchbase.com
Data residency
Orbit says production data is processed in the EU, with its primary workload in Belgium and a disaster-recovery read replica in London; US-only, UK-only, and APAC-only residency are not yet offered.Read 30 Sep 2026 · orbit.devotel.io
Developer tools
The Pay-as-You-Go plan includes typed Node and Web SDKs, webhooks with signature verification, and a real-time analytics dashboard.Read 30 Sep 2026 · orbit.devotel.io
Devotel company profile
LinkedIn lists Devotel as privately held, founded in 2018, headquartered in Wilmington, with 51–200 employees.Read 15 Oct 2026 · linkedin.com
Documentation depth
The documentation index contains extensive guides for channels, AI agents, campaigns, flows, numbers, verification, billing, webhooks, security and compliance.Read 15 Oct 2026 · docs.orbit.devotel.io
Hosting
Production workloads run on Google Cloud in Belgium, with a disaster-recovery read replica in London.Read 15 Oct 2026 · orbit.devotel.io
Integrations directory
Orbit lists Salesforce, HubSpot, Pipedrive, Zendesk, Jira, Intercom, Google Workspace, Microsoft 365, Calendly, DocuSign, Shopify, WooCommerce, Slack, Zapier, n8n and Segment connectors.Read 15 Oct 2026 · orbit.devotel.io
MCP extensibility
The official MCP server exposes Orbit operations to clients such as Claude Desktop, Cursor, VS Code and custom MCP hosts.Read 15 Oct 2026 · github.com
MCP license
The official Orbit MCP server repository is publicly available under the MIT license.Read 15 Oct 2026 · github.com
Messaging channels
Orbit describes a unified platform covering SMS, voice, video, WhatsApp, RCS, email, and additional channels.Read 30 Sep 2026 · orbit.devotel.io
Notable outage fix
The September 6, 2026 changelog records fixes for WhatsApp Flow database hiccups, expired-token handling and voice provisioning errors.Read 15 Oct 2026 · orbit.devotel.io
Operational limitation
Live sending and higher limits require identity verification (KYC), and accounts must prepay credits before live traffic.Read 15 Oct 2026 · orbit.devotel.io
Orbit company profile
LinkedIn lists Orbit as a telecommunications product founded in 2024, headquartered in Wokingham, England, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Pricing limitation
International rates vary by destination and carrier, while volume rate cards require a request or tenant-specific configuration.Read 15 Oct 2026 · orbit.devotel.io
Pricing model
Public US starter rates include $0.0075 per SMS segment, $0.01 per RCS message, $0.014 per voice minute, $1.00 per 1,000 emails and $0.01 per number lookup.Read 15 Oct 2026 · orbit.devotel.io
Public API
The documentation index covers API authentication, channel endpoints, campaigns, flows, contacts, numbers, verification, analytics, billing and webhooks.Read 15 Oct 2026 · docs.orbit.devotel.io
Rating on G2
0.0 out of 5 from 0 reviews; Orbit is listed as a Devotel product but G2 says there are insufficient reviews for buying insight.Read 15 Oct 2026 · g2.com
RCS API
The RCS API sends text, rich cards and carousels through authenticated POST requests to /api/v1/messages/rcs.Read 15 Oct 2026 · orbit.devotel.io
RCS branding
Verified RCS senders display a business name, logo and brand color in the recipient’s messaging application.Read 15 Oct 2026 · orbit.devotel.io
RCS capability checks
Orbit can probe recipient RCS capability, caches positive results for 24 hours and returns fallback information for unsupported devices.Read 15 Oct 2026 · orbit.devotel.io
RCS carousels
RCS carousels support between 2 and 10 cards, each with its own suggestions or action chips.Read 15 Oct 2026 · orbit.devotel.io
RCS events
Delivery, read and click events are sent to webhooks, with template-level delivery, read and click analytics.Read 15 Oct 2026 · orbit.devotel.io
RCS message limit
An RCS send can include up to 11 suggestion chips, and a carousel can contain 2–10 cards.Read 30 Sep 2026 · orbit.devotel.io
RCS suggestions
RCS messages can include up to 11 reply or action chips for replies, URLs, phone calls or map locations.Read 15 Oct 2026 · orbit.devotel.io
Residency limit
US-only, UK-only and APAC-only data residency are not currently generally available and remain on the roadmap.Read 15 Oct 2026 · orbit.devotel.io
SDKs
Orbit advertises typed Node and Web SDKs, with additional SDKs planned.Read 15 Oct 2026 · orbit.devotel.io
Security controls
Orbit states AES-256-GCM encryption at rest, TLS 1.2 or newer in transit, vulnerability scanning and GCP audit logging.Read 15 Oct 2026 · orbit.devotel.io
Self-hosting
Enterprise terms list on-premises or private-cloud deployment; the MCP server supports an overridable API URL for self-hosted or staging clusters.Read 15 Oct 2026 · orbit.devotel.io
SMS fallback
An organization-level fallback chain can retry an unavailable RCS delivery over SMS, subject to SMS opt-out and do-not-call checks.Read 15 Oct 2026 · orbit.devotel.io
Tenant isolation
Orbit says each customer organization has a dedicated Postgres schema and tenant-scoped namespaces for shared resources.Read 30 Sep 2026 · orbit.devotel.io
Visual automation
The visual flow builder uses drag-and-drop nodes for routing, AI responses and human handoff.Read 15 Oct 2026 · orbit.devotel.io

Plans and prices

Pay-as-You-Go Free Prepaid usage; no monthly fee or minimum All channels · 2 team members · unlimited usage-billed AI agents · visual flow builder · signed webhooks · Node/Web SDKs · analytics · auto-top-up caps Read 15 Oct 2026 · orbit.devotel.io
Enterprise Priced on request Negotiated volume rate cards Dedicated capacity · SMPP binds · 99.9% SLA · SSO/SAML/SCIM/RBAC · audit logs · data residency · on-prem/private cloud · dedicated support Read 15 Oct 2026 · orbit.devotel.io

Every Orbit by Devotel plan and price →

Strong points and limits

Strong points

  • Can retry RCS messages over SMS when fallback is enabled.
  • Supports cards, carousels, and suggested actions.
  • Pay-as-You-Go has no monthly fee or minimums.
  • Includes typed Node and Web SDKs.
  • Offers signature-verified webhooks and real-time analytics.

Limits

  • US-only, UK-only, and APAC-only data residency are unavailable.
  • SOC 2 Type II audit is still in planning.
  • Pay-as-You-Go email support is best effort.

Who it suits

Orbit is described as serving businesses from local shops to global enterprises, and as built for developers and communications teams. Its API and SDK tools may suit teams building RCS messaging into their services.

Verdict

Orbit combines an RCS API with SMS fallback and a wider set of messaging channels. Its stated residency options are EU-based, and its SOC 2 audit is not complete.

Where Specifiction places it

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