Exotel Contact Center vs Exotel Contact Center
Exotel Contact Center
exotel.comExotel Contact Center
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| Figure | Exotel Contact Center | Exotel Contact Center |
|---|---|---|
| Price from | $70/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Communications Platforms as a Service | 8.5 (#3) | 7.6 (#12) |
| Spec score · Omnichannel Contact Center Software | 8.6 (#11) | 7.7 (#21) |
| Spec score · Contact Center Software | 8.5 (#13) | 7.6 (#24) |
| Deployment | Deployment options include public cloud, on-premises, private cloud and hybrid models. | Deployment options listed include public cloud, on-premises, private cloud, and hybrid; the pricing page also lists customer cloud. |
| Founded | 2011 | 2011 |
| Headquarters | Bengaluru, India | Bengaluru, Karnataka, India |
| Integrations | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. |
| Omnichannel | The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface. | The product page lists SMS, WhatsApp, voice calls, video conferencing, and other channels managed from one interface. |
| Plan limitation | Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request. | Voice Streaming (Agent Stream) is excluded from the listed contact center plans and is offered separately. |
| Support | Exotel advertises 24×7 customer support via phone, email and Twitter. | The product page advertises 24×7 customer support by phone, email, and Twitter. |
Plans
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.