Exotel Contact Center pricing
5 plans read from exotel.com
XPrime$70 a month Voice and digital channels · Dialers and call routing · Standard CRM integration · Quality management · Universal agent desktop · Reporting and flow designer Read 23 Sep 2026 · exotel.com
XPro$100 a month Voice and digital channels · Dialers and smart universal routing · Standard and in-house CRM integration · Automated quality management · Virtual agents · WFM integration Read 23 Sep 2026 · exotel.com
XPrimePriced on request Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app Read 30 Sep 2026 · exotel.com
XProPriced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app Read 30 Sep 2026 · exotel.com
XTRMPriced on request Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app Read 30 Sep 2026 · exotel.com
In short
- Exotel Contact Center has a free plan (XTRM).
- A free trial is offered.
- Paid plans published: 4, from $70 a month.
- 3 plans are priced on request (XPrime, XPro, XTRM).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| 8x8 Communications APIs | $99/mo | Yes | No |
| Twilio Segment | $120/mo | Yes | Yes |
| Gupshup | — | Yes | No |
| Orbit by Devotel | — | Yes | No |
| EnableX Video API | — | Yes | Yes |
| Webex App | — | Yes | No |
| Airtel IQ | — | No | No |
| Plivo Voice API | $0.01/mo | No | Yes |