Exotel Contact Center vs Twilio Segment
Exotel Contact Center
next.exotel.com
Twilio Segment
twilio.comSide by side
| Figure | Exotel Contact Center | Twilio Segment |
|---|---|---|
| Price from | — | $120/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 10 |
| Spec score · Communications Platforms as a Service | 7.6 (#12) | 8.6 (#2) |
| Founded | 2011 | 2008 |
| Headquarters | Bengaluru, Karnataka, India | San Francisco, California |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | The official destination catalog lists integrations including Amplitude, AWS S3, Braze, Google Analytics, HubSpot, Salesforce, Snowflake-related warehouse tools, Zendesk and Zapier. |
Plans
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Twilio Segment
- FreeFree
- Team$120 a month
- BusinessPriced on request
- BusinessPrice not published
- Customer Data PlatformPrice not published
- Customer Data PlatformPriced on request
- FreeFree
- Team$120 a month
- BusinessPriced on request
- Customer Data PlatformPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.
Twilio Segment
Twilio Segment has no write-up on Specifiction yet; its figures are above.