Agentforce Contact Center vs Cresta
Agentforce Contact Center
salesforce.com
Cresta
cresta.comSide by side
| Figure | Agentforce Contact Center | Cresta |
|---|---|---|
| Price from | $50/mo | $12,500/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Customer Service QA Software | 9.3 (#1) | 8.6 (#5) |
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California. |
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. |
| Documentation depth | Salesforce provides product Help articles, setup guides, developer documentation, SDK references and testing documentation. | The public Client SDK Developer Guide is a 144-page PDF covering client creation, endpoints, authentication and persistence configuration. |
| Founded | 1999 | 2017 |
| Headquarters | San Francisco, California, United States | Palo Alto, California, USA |
| Notable news | Salesforce announced Agentforce Contact Center on March 10, 2026, describing it as a native combination of voice, digital channels, CRM data and AI agents. | Cresta announced its Knowledge Agent launch in 2026, adding proactive browser-based assistance for contact-center workers. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.3 out of 5 from 46 reviews |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 5.0 out of 5 from 2 reviews |
| Rating on TrustRadius | 8 out of 10 from verified Salesforce Service Cloud reviews summarized from 16 reviews published in the last 18 months. | 5.3 out of 10 from 6 reviews |
| Security controls | The Einstein Trust Layer provides zero data retention with third-party LLMs, toxicity and prompt-injection detection, and audit trails. | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. |
| What it does | Agentforce Contact Center combines voice, digital channels, CRM data and AI agents in one Salesforce contact-center platform. | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.