Agentforce Contact Center vs Microsoft Dynamics 365 Sales
Agentforce Contact Center
salesforce.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | Agentforce Contact Center | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | $50/mo | $4/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 11 |
| Spec score · Customer Service QA Software | 9.3 (#1) | 8.7 (#4) |
| Spec score · Call Center Software | 9.2 (#3) | 8.3 (#41) |
| Spec score · Omnichannel Contact Center Software | 9.3 (#1) | 8.7 (#7) |
| Spec score · Call & Contact Center Software | 9.3 (#1) | 8.8 (#4) |
| Spec score · Contact Center as a Service - Enterprise Software | 9.3 (#1) | 8.7 (#6) |
| Spec score · Call Center CRM Software | 9.3 (#1) | 8.6 (#7) |
| Founded | 1999 | 1975 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Redmond, Washington, USA |
| Paid from | 75 | 65 |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.