Agentforce Contact Center vs MaestroQA
Agentforce Contact Center
salesforce.com
MaestroQA
maestroqa.comSide by side
| Figure | Agentforce Contact Center | MaestroQA |
|---|---|---|
| Price from | $50/mo | $185/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Customer Service QA Software | 9.3 (#1) | 9.1 (#2) |
| Company headquarters | Salesforce is headquartered in San Francisco, California. | LinkedIn lists headquarters at 33 W 17th Street, Fourth Floor, New York, New York 10011. |
| Company size | LinkedIn lists Salesforce as a public company with 10,001+ employees. | LinkedIn lists MaestroQA as a privately held software-development company with 51–200 employees and 31 visible employee profiles. |
| Founded | 1999 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Headquarters | San Francisco, California, United States | New York City, New York, United States |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 5.0 out of 5 from 3 reviews |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.8 out of 5 from 325 reviews |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 5.0 out of 5 from 3 reviews |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 4.3 out of 5 from 24 reviews |
| What it does | Agentforce Contact Center combines voice, digital channels, CRM data and AI agents in one Salesforce contact-center platform. | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.