Agentforce Contact Center vs MaxContact Auto QA
Agentforce Contact Center
salesforce.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | Agentforce Contact Center | MaxContact Auto QA |
|---|---|---|
| Price from | $50/mo | £80/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Service QA Software | 9.3 (#1) | 8.9 (#3) |
| Spec score · Call Center Software | 9.2 (#3) | 8.4 (#35) |
| Spec score · Contact Center as a Service - Enterprise Software | 9.3 (#1) | 8.8 (#5) |
| Company legal name | Crunchbase identifies the legal name as Salesforce, Inc. | The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address. |
| Compliance | Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations. | The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators. |
| Founded | 1999 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | San Francisco, California, United States | Manchester, United Kingdom |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 33 reviews. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.6 out of 5 from 60 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 33 reviews. |
| Rating on Trustpilot | 1.3 out of 5 from 660 reviews for Salesforce. | 2.0 out of 5 from 31 reviews. |
| What it does | Agentforce Contact Center combines voice, digital channels, CRM data and AI agents in one Salesforce contact-center platform. | MaxContact Auto QA automatically applies configurable quality scorecards to eligible calls, chats and emails inside Conversation Analytics. |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.