MaestroQA vs Voxjar
MaestroQA
maestroqa.comVoxjar
voxjar.comSide by side
| Figure | MaestroQA | Voxjar |
|---|---|---|
| Price from | $185/mo | $90/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Customer Service QA Software | 9.1 (#2) | 8.3 (#7) |
| Spec score · Call Center Quality Management Software | 9.1 (#1) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 9.0 (#1) | 8.3 (#7) |
| Calibration | Calibration workflows align human reviewers and automated scoring against the same rubric. | Calibration sessions compare AI and human evaluations of the same call so teams can align scoring standards. |
| Coaching | AI-assisted coaching connects conversation insights with manager guidance, best-practice reinforcement and measurable development. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Company size | LinkedIn lists MaestroQA as a privately held software-development company with 51–200 employees and 31 visible employee profiles. | LinkedIn lists a company size of 2–10 employees. |
| Founded | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | New York City, New York, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Praise: usability | G2 and Trustpilot reviewers describe the interface and dashboards as intuitive, customizable and learnable within about two weeks. | FeaturedCustomers testimonials describe the platform as user-friendly and say it gives visibility into every call. |
| Purpose | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Transcription | Transcriptions support omnichannel quality assurance across recorded customer interactions. | Voxjar provides speaker-separated, searchable transcripts in more than 100 languages and can translate calls into English. |
| What it does | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. | Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.