Best Call Center Speech Analytics Software in 2026
Updated
38ranked
0free plans on this page
$40/molowest paid tier
9 Oct 2026last checked
Input list Call Center Speech Analytics Software 13 channels on this page · 44 of 104 spec lines stated by the makers
Ch Tool Free planPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages Spec sheet Score
26 3CLogic Free planNoPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 1/8spec lines stated 6.1
27 Cresta Free planNoPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 1/8spec lines stated 6.1
28 Observe.AI Conversation Intelligence Free planNoPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 1/8spec lines stated 6.0
29 TabaTalk AI Speech Analytics Free planNoPaid from49/user/moLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages 7/8spec lines stated 6.0
30 Xima Speech Analytics Free planNoPaid from40/user/moLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages 7/8spec lines stated 6.0
31 DialConnection Speech Analytics Free planPaid fromLive call analysisNoSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages 5/8spec lines stated 5.8
32 EvaluAgent Free planPaid fromLive call analysisSentiment analysisCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 0/8spec lines stated 5.8
33 intalk.io AI Voice Analytics Free planPaid fromLive call analysisYesSentiment analysisYesCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages 5/8spec lines stated 5.8
34 NICE Interaction Analytics Free planNoPaid fromLive call analysisSentiment analysisYesCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 2/8spec lines stated 5.7
35 TCN AI Conversational Analytics Free planNoPaid fromLive call analysisNoSentiment analysisYesCompliance monitoringYesAutomatic topic detectionAgent coaching toolsYesSupported languages 5/8spec lines stated 5.6
36 Vox Analytics Free planNoPaid fromLive call analysisNoSentiment analysisCompliance monitoringYesAutomatic topic detectionYesAgent coaching toolsYesSupported languages 5/8spec lines stated 5.6
37 inSpeech Free planNoPaid fromLive call analysisYesSentiment analysisYesCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages20 languages 4/8spec lines stated 5.5
38 OpenText Contact Center Analytics Free planPaid fromLive call analysisSentiment analysisYesCompliance monitoringAutomatic topic detectionAgent coaching toolsSupported languages 1/8spec lines stated 5.5
Compare all 13 in a table
| # | Tool | Score | Free plan | Paid from | Live call analysis | Sentiment analysis |
|---|---|---|---|---|---|---|
| 26 | 3CLogic | 6.1 | No | |||
| 27 | Cresta | 6.1 | No | |||
| 28 | Observe.AI Conversation Intelligence | 6.0 | No | |||
| 29 | TabaTalk AI Speech Analytics | 6.0 | No | 49 /user/mo | Yes | Yes |
| 30 | Xima Speech Analytics | 6.0 | No | 40 /user/mo | Yes | Yes |
| 31 | DialConnection Speech Analytics | 5.8 | No | Yes | ||
| 32 | EvaluAgent | 5.8 | ||||
| 33 | intalk.io AI Voice Analytics | 5.8 | Yes | Yes | ||
| 34 | NICE Interaction Analytics | 5.7 | No | Yes | ||
| 35 | TCN AI Conversational Analytics | 5.6 | No | No | Yes | |
| 36 | Vox Analytics | 5.6 | No | No | ||
| 37 | inSpeech | 5.5 | No | Yes | Yes | |
| 38 | OpenText Contact Center Analytics | 5.5 | Yes |
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