Avoma vs Cresta
Avoma
avoma.com
Cresta
cresta.comSide by side
| Figure | Avoma | Cresta |
|---|---|---|
| Price from | $19/mo | $12,500/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 10 | 5 |
| Spec score · Speech Analytics Software | 9.5 (#1) | 8.6 (#2) |
| Spec score · Customer Interaction Analytics Software | 9.5 (#1) | 8.5 (#4) |
| Compliance | The company states that it is SOC 2 Type II and ISO/IEC 42001:2023 certified and supports GDPR controls, including recording-consent notices and data deletion requests. | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. |
| Conversation intelligence | Conversation Intelligence includes AI coaching recommendations, call scoring, smart trackers, and searchable meeting analysis. | Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions. |
| Founded | 2017 | 2017 |
| Headquarters | Palo Alto, California, United States | Palo Alto, California, USA |
| Integrations | Official integrations cover Salesforce, HubSpot, Zoho, Pipedrive, Copper, Zoom, Google Meet, Microsoft Teams, Slack, ClickUp, Aircall, Dialpad, RingCentral, Salesloft, Outreach, and other tools. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Notable news | Avoma’s June 2026 product update announced a stronger Ask Avoma reasoning engine, pre-call querying from upcoming meetings, CRM-association automation, and organization-wide Microsoft Teams recording controls. | Cresta announced its Knowledge Agent launch in 2026, adding proactive browser-based assistance for contact-center workers. |
| Rating on G2 | 4.6 out of 5 from 1,365 reviews | 4.3 out of 5 from 46 reviews |
| Rating on GetApp | 4.8 out of 5 from 6 reviews | 5.0 out of 5 from 2 reviews |
| Security controls | Avoma states that it performs at least annual third-party penetration testing and encrypts customer data in transit and at rest. | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. |
| What it does | Avoma is an AI meeting assistant and revenue-intelligence platform that records meetings, creates transcripts and summaries, and syncs insights with CRM systems. | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. |
Plans
Avoma
- Startup$19 a month
- Organization$29 a month
- Enterprise$39 a month
- Free view-only userFree
- Free trialFree
- Lead Router add-on$19 a month
- Conversation Intelligence add-on$29 a month
- Revenue Intelligence add-on$29 a month
- Startup monthly$29 a month
- Organization monthly$39 a month
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Avoma
Avoma captures meetings with a bot and provides transcripts, summaries, and action items. It works on the web, iOS, and Android, and captures meetings on Zoom, Microsoft Teams, Google Meet, Webex, and GoToMeeting. Transcription supports 62 languages, and calendar integrations are included. A free view-only user can watch recordings, view notes and transcripts, comment, and share. Paid plans are billed annually: Startup costs $19 a month for up to 25 paid seats, and Organization costs $29 a month for up to 100 paid seats. Both include unlimited free view-only seats. Enterprise costs $39 a month, is billed annually only, and requires at least 10 paid seats. Avoma was founded in 2017 and is headquartered in Palo Alto, California, United States.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.