Glassbox vs Quantum Metric
Glassbox
glassbox.com
Quantum Metric
quantummetric.comSide by side
| Figure | Glassbox | Quantum Metric |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Customer Experience Analytics Software | 7.7 (#11) | 8.3 (#7) |
| Spec score · Customer Journey Analytics Software | 7.6 (#17) | 8.3 (#8) |
| Spec score · Heatmap and session replay tools | 8.0 (#40) | 8.7 (#15) |
| Spec score · Behavior Analytics | 7.8 (#17) | 8.2 (#14) |
| Spec score · Session Recording Software | 7.8 (#21) | 8.5 (#10) |
| Spec score · Mobile App Analytics Software | 7.7 (#28) | 8.3 (#18) |
| Spec score · Customer Analytics Software | 7.7 (#19) | 8.2 (#12) |
| Spec score · Visitor Behavior Intelligence Software | 7.8 (#19) | 8.4 (#13) |
| Spec score · Session Replay Software | 7.8 (#22) | 8.4 (#15) |
| Founded | 2010 | 2015 |
| Integrations | The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools. | The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. |
| Privacy controls | Sensitive information is masked by default, and customers can omit or mask additional data and control who can access it. | The security page says sensitive fields such as passwords and credit card details are blocked by default, and describes pseudonymization and encryption options for certain personal data. |
| Session replay | The platform automatically captures user interactions and technical events and provides video-like replays of sessions. | Funnel and metric results link directly to session replays, friction indicators and technical errors for root-cause analysis. |
| Support | Glassbox says its expert technical support is available 24x7 and it provides unlimited training for every user at no cost. | Enterprise plans include onboarding, training, and ongoing consultation with customer success experts. |
Plans
Glassbox
- Marketing/BusinessPriced on request
- ProductPriced on request
- Production OperationPriced on request
Quantum Metric
- EnterprisePrice not published
- Quantum Metric$25,000 a year
- Enterprise custom planPriced on request
- Enterprise plansPriced on request
In their own words
Glassbox
Glassbox captures and analyzes digital interactions across websites and mobile apps. Session recordings automatically collect user interactions and technical events, then provide video-like replays. Analytics cover customer journeys, mobile apps, performance, products, funnels, struggles and errors, and interaction maps. Rage-click detection identifies repeated clicks, while mobile capture covers app experiences. Insights Assistant can summarize sessions and search by parameters. Tagless capture is intended to reduce configuration work and can import tags from existing tools. Named integrations include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely. Deployment options include single-tenant AWS or Azure, multi-tenant cloud, and on-premises. Sensitive data is masked by default. Role-based controls, audit logs, and SSO with multifactor authentication are listed. Plans are priced on request.
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.