Skip to content
SPECIFICTION
Get listed

Quantum Metric

quantummetric.com

From $2,083.33/mo WebiOSAndroidAPIBrowser extension
Visit quantummetric.com
Spec score 8.8 #17 of 142 in Web analytics tools

What it is

Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.

Spec sheet

What it does
Quantum Metric is a digital analytics platform that captures customer behavior, identifies friction and links business outcomes to the underlying user experience.Read 15 Oct 2026 · quantummetric.com
Free plan
NoRead 21 Sep 2026 · quantummetric.com
Integrations
The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack.Read 15 Oct 2026 · quantummetric.com
Security
The company reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification, and describes controls for capture, blocking, or encryption of data on users’ devices.Read 9 Oct 2026 · quantummetric.com
Support
Enterprise plans include onboarding, training, and ongoing consultation with customer success experts.Read 9 Oct 2026 · quantummetric.com
Headquarters
Monument, Colorado, USARead 28 Sep 2026 · quantummetric.com
Founded
2015Read 28 Sep 2026 · quantummetric.com
AI
Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact.Read 9 Oct 2026 · quantummetric.com
Analytics features
The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis.Read 9 Oct 2026 · quantummetric.com
API access
YesRead 21 Sep 2026 · quantummetric.com
Autocapture
A one-time JavaScript tag or SDK automatically records hundreds of behavioral and technical signals without manual event tagging.Read 15 Oct 2026 · quantummetric.com
Company founding
LinkedIn lists Quantum Metric as founded in 2015 and headquartered in Colorado Springs, Colorado, with a 201–500 employee range.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase identifies the active for-profit company as Quantum Metric, Inc.Read 15 Oct 2026 · crunchbase.com
Conversion funnels
YesRead 21 Sep 2026 · quantummetric.com
Data export
Quantum Metric says it can stream data to destinations including Snowflake, BigQuery, Amazon S3, and Oracle.Read 9 Oct 2026 · quantummetric.com
Data streaming
Behavioral, technical and business data can be streamed to Snowflake, BigQuery, Redshift, Databricks and other warehouses.Read 15 Oct 2026 · quantummetric.com
Encryption
Quantum Metric describes RSA-2048, AES-256, forward-secrecy TLS and customer-controlled private-key decryption for encrypted data.Read 15 Oct 2026 · quantummetric.com
Event tracking
YesRead 21 Sep 2026 · quantummetric.com
Felix Agentic
Felix Agentic investigates funnel or feature drops using behavioral, friction and session context, then presents likely causes with supporting evidence.Read 15 Oct 2026 · quantummetric.com
Funding
Crunchbase News reported on January 7, 2021 that Quantum Metric raised a $200 million Series B led by Insight Partners at a valuation above $1 billion.Read 15 Oct 2026 · news.crunchbase.com
Funnels and cohorts
Users can build cohorts from automatically captured behaviors and inspect the related sessions, heatmaps and journey paths.Read 15 Oct 2026 · quantummetric.com
Google Play app
Felix Agentic is a Quantum Metric Android app for existing subscribers; its listing shows 1+ downloads and no displayed star rating or review count.Read 15 Oct 2026 · play.google.com
Intended customers
The pricing page describes plans for enterprises deploying the platform across multiple digital properties, teams, and use cases.Read 9 Oct 2026 · quantummetric.com
Licence and hosting
Quantum Metric IAM terms prohibit reverse engineering, copying, derivative works, sublicensing and competitive use, and the public pages reviewed describe a hosted service rather than self-hosting.Read 15 Oct 2026 · iam.quantummetric.com
Limit: configuration
TrustRadius reviewers say configuration can be difficult, platform pricing is separated by web, iOS and Android, and advanced use may require trained specialists.Read 15 Oct 2026 · trustradius.com
Limit: data confidence
Some TrustRadius reviewers report occasional inaccurate data and say they verify results against Google Analytics.Read 15 Oct 2026 · trustradius.com
Limit: learning curve
Capterra reviewers report a steep learning curve and a need for technical assistance during implementation.Read 15 Oct 2026 · capterra.com
Limit: reporting
Retail reviewers mention weak report sharing, limited long-term comparisons, missing recordings and too many steps in parts of the interface.Read 15 Oct 2026 · trustradius.com
Mobile frameworks
The mobile SDK documentation lists support for Flutter, React Native, Cordova, Ionic and other hybrid frameworks.Read 15 Oct 2026 · quantummetric.com
Mobile SDK
The mobile product supports native iOS and Android apps, translating native views into a DOM-like representation for replay.Read 15 Oct 2026 · quantummetric.com
Monitoring
Real-time monitoring uses automated baselines to alert teams when key performance indicators change.Read 15 Oct 2026 · quantummetric.com
Notable news
Quantum Metric announced on October 7, 2026 that new-customer growth had tripled annual recurring revenue as enterprises adopted experience context for AI.Read 15 Oct 2026 · quantummetric.com
Open-source component
Quantum Metric publishes an Apache-2.0 Backstage Analytics API module on GitHub, which is an ancillary integration rather than the core platform.Read 15 Oct 2026 · github.com
Performance limitation
Quantum Metric reports that typical enterprise mobile applications can see an 8–9% frames-per-second decrease after SDK deployment.Read 15 Oct 2026 · quantummetric.com
Plan limits
Session consumption limits are set by agreement; the company says it will not stop collecting or making data available solely because a customer exceeds its session limit.Read 9 Oct 2026 · quantummetric.com
Praise: support
Gartner reviewers describe responsive support, minimal training requirements and an interface that lets users start finding insights quickly.Read 15 Oct 2026 · gartner.com
Praise: usability
TrustRadius reviewers repeatedly praise the intuitive interface, customizable dashboards, session replay and heatmaps.Read 15 Oct 2026 · trustradius.com
Privacy compliance
The privacy policy says Quantum Metric participates in the EU-US, UK and Swiss-US Data Privacy Frameworks and uses standard contractual clauses where applicable.Read 15 Oct 2026 · quantummetric.com
Privacy controls
The security page says sensitive fields such as passwords and credit card details are blocked by default, and describes pseudonymization and encryption options for certain personal data.Read 9 Oct 2026 · quantummetric.com
Rating on Capterra
4.7 out of 5 from 6 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 276 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.6 out of 5 from 0 reviewsRead 15 Oct 2026 · gartner.com
Rating on GetApp
4.7 out of 5 from 6 reviewsRead 15 Oct 2026 · getapp.com
Rating on TrustRadius
7.4 out of 10 from 62 reviewsRead 15 Oct 2026 · trustradius.com
Salesforce integration
The Salesforce Service Cloud integration embeds session details, replay and frustration signals inside the agent workflow.Read 15 Oct 2026 · quantummetric.com
SDK performance
Quantum Metric states its Android SDK is about 200 KB, its iOS build about 1 MB, and typical memory overhead is below 1%.Read 15 Oct 2026 · quantummetric.com
Security controls
Data capture offers Capture, Do Not Capture and Encrypt modes that operate on the end user’s device.Read 15 Oct 2026 · quantummetric.com
Session recordings
YesRead 21 Sep 2026 · quantummetric.com
Session replay
Funnel and metric results link directly to session replays, friction indicators and technical errors for root-cause analysis.Read 15 Oct 2026 · quantummetric.com
Support and training
GetApp lists phone, email/helpdesk, chat, knowledge-base, forum and 24/7 live-representative support, plus live and documented training.Read 15 Oct 2026 · getapp.com

Plans and prices

Enterprise Price not published Felix Agentic · Analytics · Journeys and interaction analysis · Session replay and AI summarization · Implementation, account setup, and training Read 21 Sep 2026 · quantummetric.com
Quantum Metric $25,000 a year Per feature per year Enterprise analytics features · web, Android and iPhone/iPad support Read 15 Oct 2026 · getapp.com
Enterprise custom plan Priced on request Annual session volume, digital properties, add-ons and professional services determine pricing Session limits set by agreement · data collection continues beyond session limit · some AI features consumption-limited Read 15 Oct 2026 · quantummetric.com
Enterprise plans Priced on request Custom pricing based on annual session volume, digital properties, product add-ons, and professional services · Session limits are set by agreement · Some AI features are consumption limited Read 9 Oct 2026 · quantummetric.com

Every Quantum Metric plan and price →

Strong points and limits

Strong points

  • Tracks events and conversion funnels.
  • Includes session replay and heatmaps.
  • Autocapture surfaces behavioral indicators and dimensions.
  • Streams data to listed destinations.
  • Enterprise plans include onboarding and training.

Limits

  • No free plan is listed.
  • Pricing is available on request.
  • Some AI features are consumption limited.

Who it suits

The pricing page describes plans for enterprises using the platform across multiple digital properties, teams, and use cases. It may suit teams seeking session replay, analytics, and investigation of customer-experience friction.

Verdict

Quantum Metric combines session-level investigation with analytics, monitoring, and data export for enterprise deployments. Pricing and session consumption limits are set by agreement, and some AI features have consumption limits.

Where Specifiction places it

Alternatives to Quantum MetricAll alternatives →