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Verint CX Analytics

verint.com

Web
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Spec score 7.0 #21 of 28 in Customer Experience Analytics Software

What it is

Verint CX Analytics uses AI to find customer experience insights in contact-center interactions across voice and digital channels, including conversations involving human and AI agents. CX Intelligence analyzes those conversations, while Exact Transcription Bot produces speaker-separated transcripts and metadata; Verint says its transcription accuracy is above 90%. Data Insights Bot accepts natural-language questions about interaction, experience, and workforce data and surfaces trends, anomalies, and correlations. Voice of the Customer draws on signals such as surveys, conversations, digital behavior, and transaction patterns to identify trends, risks, and opportunities. Genie Bot generates validated insights from interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence. The product is part of Verint’s cloud solutions, with modular capabilities organizations can adopt at their own pace. Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model. It runs on the web. Pricing is on request; the product page offers a demo and directs visitors to contact sales. Verint notes that available features can vary by configuration and may change.

Spec sheet

Purpose
Verint CX Analytics uses AI to surface customer experience insights from interactions across channels to help improve customer experience, increase revenue, and lower costs.Read 3 Oct 2026 · verint.com
Intended users
Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies.Read 3 Oct 2026 · verint.com
Deployment
The brochure describes CX Analytics as part of Verint's cloud solutions and says its modular capabilities can be adopted at an organization's own pace.Read 3 Oct 2026 · verint.com
Integrations
Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow as examples, and says it offers more than 500 connectors across 300 vendors.Read 3 Oct 2026 · verint.com
Security
Verint's cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better; it also lists PCI, GDPR, ISO, SOC 2, and HIPAA among standards its security practice follows.Read 3 Oct 2026 · verint.com
Support
Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect.Read 3 Oct 2026 · verint.com
Headquarters
Melville, New York, USARead 28 Sep 2026 · verint.com
Company founded
A Verint company fact sheet states that Verint was founded in 1994.Read 3 Oct 2026 · verint.com
Company headquarters
Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.Read 3 Oct 2026 · verint.com
Company scale
Verint says it is headquartered in Melville, New York, serves customers in more than 175 countries, and has about 4,000 dedicated professionals.Read 3 Oct 2026 · verint.com
Feature availability
Verint says brochure features are subject to change and that not all functionality is available in all configurations.Read 3 Oct 2026 · verint.com
GenAI insights
Genie Bot generates validated insights from customer interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence.Read 3 Oct 2026 · verint.com
Interaction analysis
CX Intelligence analyzes voice and digital conversations across human and AI agents.Read 3 Oct 2026 · verint.com
Natural-language insights
Data Insights Bot lets users query interaction, experience, and workforce data in natural language and surfaces trends, anomalies, and correlations.Read 3 Oct 2026 · verint.com
Natural-language queries
Data Insights Bot lets users ask questions in natural language and surfaces trends, anomalies, and correlations across interaction, experience, and workforce data.Read 3 Oct 2026 · verint.com
Omnichannel analysis
CX Intelligence provides visibility into voice and digital conversations involving human and AI agents.Read 3 Oct 2026 · verint.com
Pricing availability
The product page offers a demo and directs visitors to contact sales; it does not state a price.Read 3 Oct 2026 · verint.com
Target users
The product is designed for organizations and their business leaders, analysts, and IT developers working with contact center behavioral data.Read 3 Oct 2026 · verint.com
Transcription
Exact Transcription Bot produces speaker-separated transcripts and metadata, and Verint states its transcription accuracy is above 90%.Read 3 Oct 2026 · verint.com
Voice of the Customer
Verint Voice of the Customer captures and unifies feedback across speech, digital, survey, and behavioral channels on an AI-powered platform.Read 3 Oct 2026 · verint.com

Plans and prices

Verint CX Analytics Priced on request Contact sales for a demo; no public price stated Read 3 Oct 2026 · verint.com
Verint CX Analytics Priced on request Pricing by contacting sales; modular solutions and available features depend on configuration Read 3 Oct 2026 · verint.com

Every Verint CX Analytics plan and price →

Strong points and limits

Strong points

  • Analyzes voice and digital conversations across human and AI agents.
  • Transcription includes speaker separation and metadata.
  • Natural-language queries surface trends, anomalies, and correlations.
  • Voice of the Customer combines multiple customer signal types.
  • Integrates with CCaaS, CRM, or AI models.

Limits

  • No public price is stated; contact sales for pricing.
  • Available features can vary by configuration.
  • Web platform only.

Who it suits

It suits organizations, business leaders, analysts, and IT developers working to understand contact-center trends and customer behavior. Its focus is on organizations analyzing contact-center data across channels.

Verdict

Verint CX Analytics brings interaction analysis, transcription, and customer-signal insights together for contact-center teams. Pricing is on request, and feature availability can depend on configuration.

Where Specifiction places it

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