Glassbox vs Keatext
Glassbox
glassbox.com
Keatext
keatext.aiSide by side
| Figure | Glassbox | Keatext |
|---|---|---|
| Price from | — | $550/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Customer Experience Analytics Software | 7.7 (#11) | 7.8 (#10) |
| Founded | 2010 | 2010 |
| Integrations | The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools. | The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io. |
| Intended users | The pricing page frames packages for production operations, marketing or business, and product teams, with distinct session volumes and analytics retention periods. | The Basic plan is described as intended for small teams or researchers with limited review or survey volume, while Enterprise targets organizations seeking enterprise-grade insights and analytics. |
Plans
Glassbox
- Marketing/BusinessPriced on request
- ProductPriced on request
- Production OperationPriced on request
In their own words
Glassbox
Glassbox captures and analyzes digital interactions across websites and mobile apps. Session recordings automatically collect user interactions and technical events, then provide video-like replays. Analytics cover customer journeys, mobile apps, performance, products, funnels, struggles and errors, and interaction maps. Rage-click detection identifies repeated clicks, while mobile capture covers app experiences. Insights Assistant can summarize sessions and search by parameters. Tagless capture is intended to reduce configuration work and can import tags from existing tools. Named integrations include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely. Deployment options include single-tenant AWS or Azure, multi-tenant cloud, and on-premises. Sensitive data is masked by default. Role-based controls, audit logs, and SSO with multifactor authentication are listed. Plans are priced on request.