Checkbox Voice of Customer vs Glassbox
Checkbox Voice of Customer
checkbox.com
Glassbox
glassbox.comSide by side
| Figure | Checkbox Voice of Customer | Glassbox |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Experience Analytics Software | 9.2 (#2) | 7.7 (#11) |
| Analytics | Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring. | Glassbox includes customer journey, mobile app, performance, product, funnel, struggle and error, and interaction map analytics. |
| Compliance | Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities. | Glassbox states it is SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701 and ISO 42001 certified and lists HIPAA, GLBA, PCI, CCPA and GDPR among relevant privacy regulations. |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The integrations page names Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target and Optimizely among supported tools. |
| Purpose | Checkbox VoC software collects and analyzes customer feedback to help organizations understand needs, improve customer experience, and map customer journeys. | Glassbox captures and analyzes digital interactions across websites and mobile apps to help organizations understand customer experience. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | Glassbox says its expert technical support is available 24x7 and it provides unlimited training for every user at no cost. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Glassbox
- Marketing/BusinessPriced on request
- ProductPriced on request
- Production OperationPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
Glassbox
Glassbox captures and analyzes digital interactions across websites and mobile apps. Session recordings automatically collect user interactions and technical events, then provide video-like replays. Analytics cover customer journeys, mobile apps, performance, products, funnels, struggles and errors, and interaction maps. Rage-click detection identifies repeated clicks, while mobile capture covers app experiences. Insights Assistant can summarize sessions and search by parameters. Tagless capture is intended to reduce configuration work and can import tags from existing tools. Named integrations include Adobe Analytics, Google Analytics, New Relic, Dynatrace, Qualtrics, Medallia, Jira, Slack, Firebase, Adobe Target, and Optimizely. Deployment options include single-tenant AWS or Azure, multi-tenant cloud, and on-premises. Sensitive data is masked by default. Role-based controls, audit logs, and SSO with multifactor authentication are listed. Plans are priced on request.