Orvera AI Voice of Customer

Spec sheet

What it does

Voice of Customer unifies survey responses, NPS, CSAT, complaints, and open-text feedback with the interactions behind them to surface CX themes and drivers.Read 8 Oct 2026 · orvera.ai

Product

Orvera AI Voice of Customer is a customer experience intelligence layer that brings survey responses, NPS, CSAT, complaints, and open-text feedback together with the interactions behind them.Read 8 Oct 2026 · orvera.ai

Intended users

The product is presented for enterprise CX and operations leaders who need a shared view of customer experience across channels, journeys, teams, and service programs.Read 8 Oct 2026 · orvera.ai

Deployment

Orvera says it builds, deploys, and runs the program, with a live VoC program typically available in 2 to 3 weeks; timing depends on the number of sources and integrations.Read 8 Oct 2026 · orvera.ai

Integrations

Orvera lists more than 500 integrations across contact center and telephony, CRM, helpdesk and ITSM, scheduling, billing, and analytics systems.Read 8 Oct 2026 · orvera.ai

Security

The product page states that feedback is processed under SOC 2 Type II, HIPAA-compliant, and GDPR-compliant controls, with personal details detected and redacted before analysis.Read 8 Oct 2026 · orvera.ai

Support

The product page offers a demo and lists [email protected] and +1 (214) 884-8489 as contact details.Read 8 Oct 2026 · orvera.ai

Headquarters

San Francisco, California, United StatesRead 28 Sep 2026 · orvera.ai

Founded

2024Read 28 Sep 2026 · orvera.ai

Maker

The About page says Orvera AI started in 2024 and is headquartered in San Francisco.Read 8 Oct 2026 · orvera.ai

Access and traceability

Dashboards, verbatims, and exports are scoped by role, and themes and metrics link back to their source records.Read 8 Oct 2026 · orvera.ai

Analysis

It analyzes open-text feedback and sentiment, detects themes and drivers, and identifies friction across journeys, channels, workflows, and teams.Read 8 Oct 2026 · orvera.ai

BPO support

The product supports isolated tenancy for BPOs running multiple clients.Read 8 Oct 2026 · orvera.ai

Dashboards

The product provides an executive CX dashboard with governed access, auditability, and enterprise reporting.Read 8 Oct 2026 · orvera.ai

Feedback channels

It works with feedback from post-call, post-chat, email, SMS, web, app, and branch channels.Read 8 Oct 2026 · orvera.ai

Feedback sources

It brings together feedback from post-call, post-chat, email, SMS, web, app, and branch channels.Read 8 Oct 2026 · orvera.ai

Inputs

Orvera says it can connect surveys, support tickets, call transcripts, chats, app reviews, and social feedback already being collected.Read 8 Oct 2026 · orvera.ai

Interaction context

Feedback can be linked to resolution status, escalations, repeat contacts, and handoff history.Read 8 Oct 2026 · orvera.ai

Named integrations

The integrations page names Amazon Connect, Genesys, HubSpot, Dynamics 365, monday.com, NICE, Pipedrive, Salesforce, Slack, Zapier, and Zoho.Read 8 Oct 2026 · orvera.ai

Operational actions

Findings can be routed to responsible teams and used to guide workflow, routing, handoff, and coaching changes.Read 8 Oct 2026 · orvera.ai

Personal data

The product page says personal details are detected and redacted before feedback analysis begins.Read 8 Oct 2026 · orvera.ai

Pricing

The pricing page describes custom deployment scoping based on channels and volume, workflows, integrations, languages, governance, and the human-agent layer; it does not state a price or named plan.Read 8 Oct 2026 · orvera.ai

Reporting

The product provides an executive CX dashboard with governed access, auditability, and enterprise reporting.Read 8 Oct 2026 · orvera.ai

Security and compliance

The product page describes the service as SOC 2 Type II, HIPAA, and GDPR compliant.Read 8 Oct 2026 · orvera.ai

Plans and prices

Every Orvera AI Voice of Customer plan and price →

Where Specifiction places it

• Customer Experience Analytics Software#14 of 287.4