Checkbox Voice of Customer vs Orvera AI Voice of Customer
Checkbox Voice of Customer
checkbox.comOrvera AI Voice of Customer
orvera.aiSide by side
| Figure | Checkbox Voice of Customer | Orvera AI Voice of Customer |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Customer Experience Analytics Software | 9.2 (#2) | 7.4 (#14) |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | Orvera lists more than 500 integrations across contact center and telephony, CRM, helpdesk and ITSM, scheduling, billing, and analytics systems. |
| Support | Support options include email, FAQs or forum, knowledge base, live online training and documentation; enterprise plans add SLA support and account management. | The product page offers a demo and lists [email protected] and +1 (214) 884-8489 as contact details. |
| What it does | Checkbox provides survey and customer-feedback software for creating, distributing and analyzing branded surveys across customer touchpoints. | Voice of Customer unifies survey responses, NPS, CSAT, complaints, and open-text feedback with the interactions behind them to surface CX themes and drivers. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Orvera AI Voice of Customer
- Scoped Orvera deploymentPriced on request
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
Orvera AI Voice of Customer
Orvera AI Voice of Customer has no write-up on Specifiction yet; its figures are above.