Checkbox Voice of Customer vs Contentsquare
Checkbox Voice of Customer
checkbox.com
Contentsquare
contentsquare.comSide by side
| Figure | Checkbox Voice of Customer | Contentsquare |
|---|---|---|
| Price from | $30/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 12 |
| Spec score · Customer Experience Analytics Software | 9.2 (#2) | 9.3 (#1) |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | France |
| Integrations | Official feature information lists REST API, webhooks and Zapier integrations. | The partner ecosystem advertises more than 100 integrations and more than 150 solution partners, including Shopify, AWS, Azure and Snowflake. |
| Praise: support | Reviewers on G2 and Capterra frequently praise responsive, clear customer support and helpful documentation. | Gartner reviewers give service and support a 4.9 customer-experience score, and Capterra lists customer service at 4.9 out of 5. |
| Rating on Capterra | 4.1 out of 5 from 9 reviews | 4.8 out of 5 from 116 reviews |
| Rating on G2 | 4.1 out of 5 from 14 reviews | 4.6 out of 5 from 644 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 22 reviews | 4.7 out of 5 from 113 ratings |
| Rating on TrustRadius | No overall score; 1 review and rating | 7.5 out of 10 from 191 reviews and ratings |
| Security controls | Security features include respondent passwords, role-based permissions, SSO or Active Directory, regional hosting and an on-premises option. | The security page states annual penetration tests, monthly vulnerability scans, TLS, AES-256 encryption at rest and a bug-bounty program. |
| What it does | Checkbox provides survey and customer-feedback software for creating, distributing and analyzing branded surveys across customer touchpoints. | Contentsquare is an experience-intelligence SaaS platform that analyzes behavior across websites, mobile apps and other digital channels. |
Plans
Checkbox Voice of Customer
- Solo$30 a month
- Team$100 a month
- Business$1,800 a year
- EnterprisePriced on request
- On-PremisesPriced on request
Contentsquare
- FreeFree
- GrowthPrice not published
- GrowthPriced on request
- ProPriced on request
- ProPrice not published
- EnterprisePriced on request
- EnterprisePrice not published
- Experience Analytics FreeFree
- Voice of Customer FreeFree
- Experience Analytics Growth$49 a month
In their own words
Checkbox Voice of Customer
Checkbox Voice of Customer collects and analyzes customer feedback to help organizations understand needs and map customer journeys. It gathers responses through digital channels such as mobile apps, email, and websites, then reports measures including net promoter score, customer loyalty, and customer satisfaction score. Listed analytics include sentiment, text, journey, and interaction analysis. Surveys can be customized through formatting, styling, domains, and email servers to match a business’s branding. For integrations and automation, Checkbox provides a REST API and webhooks; its features overview also lists Zapier. It describes an integration with Prolific for finding and surveying participants. Deployment options include cloud, on-premises hosting, and white-label software. Cloud plans offer hosting in the US, Canada, Australia, or the EU. Security controls include respondent passwords, role-based access, and single sign-on or Active Directory; Enterprise adds SAML SSO and full audit logs. Solo costs $30 a month, Team costs $100 a month, and Business costs $1,800 a year.
Contentsquare
Contentsquare has no write-up on Specifiction yet; its figures are above.