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SPECIFICTION
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Business Operations

Best Customer Satisfaction Software in 2026

  1. 01 Mopinion

    Mopinion is aimed at digital marketers and teams focused on digital customer experience and user feedback.

    From €279/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  2. 02 Qualtrics

    The free account suits an individual needing a small survey allowance.

    From $420/mo Free plan API
    8.7 Visit Specs
  3. 03 Customer Thermometer

    It suits teams that want customers to rate service and leave feedback from email or support tickets.

    From $9/mo Free trial Web · iOS · API
    8.5 Visit Specs
  4. 04 Feedbackly

    Feedbackly is intended for midsize and enterprise companies measuring customer feelings across the customer journey.

    From €16.58/mo Free trial Web · iOS · Android · API
    8.5 Visit Specs
  5. 05 Zonka Feedback

    Zonka Feedback suits customer-experience, product, support, and frontline teams handling customer or employee feedback.

    From $99/mo Free trial Web · iOS · Android · API
    8.4 Visit Specs
  6. 06 SatisMeter

    SatisMeter suits teams collecting structured customer feedback across web, app, and email channels.

    From $199/mo Free plan Web · iOS · Android · API
    8.2 Visit Specs
  7. 07 AskNicely

    AskNicely is intended for multi-location service businesses, including organizations with 5 to 5,000 or more locations.

    Web · iOS · Android · API
    8.0 Visit Specs
  8. 08 Refiner

    Refiner suits software companies seeking targeted feedback across product and web channels.

    Free plan Web · iOS · Android · API
    7.9 Visit Specs
  9. 09 SurveySensum
    Free trial Web · iOS · Android · API
    7.7 Visit Specs
  10. 10 Feedier
    Web · API
    7.6 Visit Specs
  11. 11 QuestionPro

    QuestionPro suits individuals and teams that need to create surveys and review response analytics.

    From $83/mo Free plan API
    7.6 Visit Specs
  12. 12 CustomerGauge

    CustomerGauge suits B2B organizations that need account-level feedback, revenue exposure analysis, and workflows for acting on sentiment.

    Web · API
    7.5 Visit Specs
  13. 13 Sogolytics

    It suits people creating surveys who need branching, branding, analytics, respondent access, or an API.

    From $99/mo Free plan API
    7.4 Visit Specs
  14. 14 SightMill

    SightMill suits organizations collecting feedback across several channels and routing findings to teams.

    Free trial Web · API
    7.3 Visit Specs
  15. 15 Survicate

    Survicate suits teams that need branching surveys, branded presentation and response analytics.

    Free plan API
    7.1 Visit Specs
  16. 16 Nicereply
    From $59/mo API
    7.0 Visit Specs
  17. 17 Starred
    Web · API
    6.6 Visit Specs
  18. 18 ClearlyRated
    Web
    6.0 Visit Specs
  19. 19 Emojot
    Web
    5.9 Visit Specs
  20. 20 HappyOrNot
    Web
    5.7 Visit Specs
  21. 21 Rant & Rave
    Web
    5.5 Visit Specs
  22. 22 SatisFacts
    Web
    5.5 Visit Specs
  23. 23 Simplesat
    Web · API
    5.5 Visit Specs
  24. 24 Wizu
    Web
    5.1 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Compare Mopinion and Qualtrics Get a place on this list

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