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SPECIFICTION
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CustomerGauge

customergauge.com

WebAPI
Visit customergauge.com
Spec score 7.5 #12 of 24 in Customer Satisfaction Software

What it is

CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.

Spec sheet

Product
CustomerGauge describes itself as a B2B account experience platform that connects customer feedback to revenue and helps teams act on it.Read 3 Oct 2026 · customergauge.com
Free plan
NoRead 23 Sep 2026 · customergauge.com
API
The help center documents REST APIs and webhooks for CustomerGauge.Read 3 Oct 2026 · support.customergauge.com
Integrations
CustomerGauge’s help center documents workflow alerts and report dispatches for Microsoft Teams and Slack.Read 3 Oct 2026 · support.customergauge.com
Security
The company links to a Trust portal and GDPR information from its site; those links alone do not specify particular certifications or controls.Read 3 Oct 2026 · customergauge.com
Support
CustomerGauge provides a user help center with articles on product features, troubleshooting, APIs, and integrations.Read 3 Oct 2026 · support.customergauge.com
Headquarters
Amsterdam, NetherlandsRead 28 Sep 2026 · customergauge.com
Founded
The company’s about page says CustomerGauge was founded in 2007 by co-founders Adam Dorrell and Camilla Scholten.Read 3 Oct 2026 · customergauge.com
Account NPS
Its account hierarchy combines stakeholder feedback into an account-level NPS view.Read 3 Oct 2026 · customergauge.com
AI
Gaige AI analyzes feedback, drafts personalized responses, and flags accounts with early signs of churn or unresolved frustration.Read 3 Oct 2026 · customergauge.com
API access
YesRead 23 Sep 2026 · customergauge.com
Pricing availability
The site directs prospective customers to request a demo or talk to an expert and does not publish a price on the page reviewed.Read 3 Oct 2026 · customergauge.com
Revenue analytics
Its Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage.Read 3 Oct 2026 · customergauge.com
Surveys
The platform captures real-time feedback at the account level, connected to revenue and sentiment.Read 3 Oct 2026 · customergauge.com
Target customers
CustomerGauge says its platform is built for B2B and names consumer packaged goods, beverage, logistics, manufacturing, technology, and services as industries it serves.Read 3 Oct 2026 · customergauge.com

Plans and prices

CustomerGauge Priced on request Pricing by request; request a demo Read 3 Oct 2026 · customergauge.com

Every CustomerGauge plan and price →

Strong points and limits

Strong points

  • Combines stakeholder feedback into account-level NPS
  • Tracks revenue coverage and account health
  • AI flags churn and unresolved frustration
  • Supports REST APIs and webhooks
  • Includes closed-loop workflows

Limits

  • No free plan is listed
  • Pricing is available only on request
  • Runs on web and API platforms

Who it suits

CustomerGauge suits B2B organizations that need account-level feedback, revenue exposure analysis, and workflows for acting on sentiment. Its named industries include consumer packaged goods, beverage, logistics, manufacturing, technology, and services.

Verdict

CustomerGauge focuses on connecting account feedback to revenue decisions, with AI analysis and workflow integrations. Buyers must request pricing and should assess whether its B2B account model fits their organization.

Where Specifiction places it

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