Best Net Promoter Score Software in 2026
Updated
In short: Formbricks is ranked #1 of 22 as of 8 October 2026, ahead of Fynzo Survey and Refiner. The best-ranked option with a free plan is Fynzo Survey. The lowest first paid tier on this page is nps.today at €1.50/mo.
Collecting Net Promoter Score feedback means considering how surveys reach people and what happens after they respond. Compared on NPS survey types, survey channels, respondent segmentation, and response limits, these tools can be weighed against your approach to gathering feedback. CRM integrations and follow-up workflows offer further criteria for considering how responses connect to subsequent work. Free-plan availability and paid-from pricing add cost context. Formbricks, Fynzo Survey, and Refiner are among the named options, as are Mapster and SatisMeter. Consider which audiences you want to hear from and how you plan to organize and follow up on their responses.
22 net promoter score software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
22ranked
7free plans on this page
€1.50/molowest paid tier
8 Oct 2026last checked
Input list Net Promoter Score Software 22 channels on this page · 88 of 176 spec lines stated by the makers
Ch Tool Free planPaid fromNPS survey typesSurvey channelsResponse limitRespondent segmentationFollow-up workflowsCRM integrations Spec sheet Score
01 Formbricks Free planYesPaid from$74/moNPS survey typesbothSurvey channelsmultichannelResponse limit2,000 responses/moRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 8/8spec lines stated 7.8
02 Fynzo Survey Free planYesPaid from$19/moNPS survey typesnot statedSurvey channelsmultichannelResponse limitnot statedRespondent segmentationbasicFollow-up workflowsnot statedCRM integrationsnot stated 4/8spec lines stated 7.8
03 Refiner Free planYesPaid fromnot statedNPS survey typesbothSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 6/8spec lines stated 7.8
04 Customer Thermometer Free planNoPaid from$9/moNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 2/8spec lines stated 7.2
05 Mapster Free planYesPaid from$19/moNPS survey typesbothSurvey channelsmultichannelResponse limit1,000 responses/moRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsnot stated 7/8spec lines stated 7.1
06 SatisMeter Free planYesPaid from$199/moNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 2/8spec lines stated 7.1
07 NPS Surveys by SalesHub Free planNoPaid fromnot statedNPS survey typesnot statedSurvey channelsmultichannelResponse limitnot statedRespondent segmentationcustomFollow-up workflowsYesCRM integrationsYes 5/8spec lines stated 7.0
08 nps.today Free planNoPaid fromnot statedNPS survey typesbothSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 6/8spec lines stated 7.0
09 Survicate Free planYesPaid from$114/moNPS survey typesnot statedSurvey channelsnot statedResponse limit250 responses/moRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 3/8spec lines stated 7.0
10 Wootric Free planNoPaid fromnot statedNPS survey typesbothSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 6/8spec lines stated 7.0
11 Thermostat Free planYesPaid from$49/moNPS survey typesnot statedSurvey channelsmultichannelResponse limit2,000 responses/moRespondent segmentationcustomFollow-up workflowsYesCRM integrationsnot stated 6/8spec lines stated 6.8
12 Zonka Feedback Free plannot statedPaid fromnot statedNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 0/8spec lines stated 6.7
13 AskNicely Free planNoPaid fromnot statedNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 1/8spec lines stated 6.6
14 Retently Free planNoPaid from$99/moNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 2/8spec lines stated 6.6
15 SightMill Free planNoPaid fromnot statedNPS survey typesnot statedSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 5/8spec lines stated 6.6
16 Userpace Free planNoPaid from$55/moNPS survey typesnot statedSurvey channelsin appResponse limit300 responses/moRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 4/8spec lines stated 6.6
17 IntouchSurvey Free plannot statedPaid fromnot statedNPS survey typesnot statedSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 4/8spec lines stated 6.4
18 Listen360 Free plannot statedPaid fromnot statedNPS survey typesbothSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 5/8spec lines stated 6.4
19 Surveyxact NPS Free plannot statedPaid fromnot statedNPS survey typesbothSurvey channelsmultichannelResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsYesCRM integrationsYes 5/8spec lines stated 6.3
20 CustomerGauge Free planNoPaid fromnot statedNPS survey typesnot statedSurvey channelsnot statedResponse limitnot statedRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 1/8spec lines stated 6.2
21 Nicereply Free planNoPaid from$59/moNPS survey typesnot statedSurvey channelsnot statedResponse limit100 responses/moRespondent segmentationnot statedFollow-up workflowsnot statedCRM integrationsnot stated 3/8spec lines stated 6.0
22 NPS Prism Free planNoPaid fromnot statedNPS survey typesrelationalSurvey channelsnot statedResponse limitnot statedRespondent segmentationadvancedFollow-up workflowsnot statedCRM integrationsnot stated 3/8spec lines stated 6.0
Compare all 22 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | NPS survey types | Survey channels |
|---|---|---|---|---|---|---|---|---|
| 1 | Formbricks | 7.8 | Free plan | — | Yes | 74 /mo | both | multichannel |
| 2 | Fynzo Survey | 7.8 | Free plan | $15.83/mo | Yes | 19 /mo | — | multichannel |
| 3 | Refiner | 7.8 | Free plan | Free | Yes | — | both | multichannel |
| 4 | Customer Thermometer | 7.2 | No | $9/mo | No | 9 /mo | — | — |
| 5 | Mapster | 7.1 | Free plan | $9/mo | Yes | 19 /mo | both | multichannel |
| 6 | SatisMeter | 7.1 | Free plan | $199/mo | Yes | 199 /mo | — | — |
| 7 | NPS Surveys by SalesHub | 7.0 | No | $291.67/mo | No | — | — | multichannel |
| 8 | nps.today | 7.0 | No | €1.50/mo | No | — | both | multichannel |
| 9 | Survicate | 7.0 | Free plan | — | Yes | 114 /mo | — | — |
| 10 | Wootric | 7.0 | No | — | No | — | both | multichannel |
| 11 | Thermostat | 6.8 | Free plan | $49/mo | Yes | 49 /mo | — | multichannel |
| 12 | Zonka Feedback | 6.7 | No | — | — | — | — | — |
| 13 | AskNicely | 6.6 | No | — | No | — | — | — |
| 14 | Retently | 6.6 | No | $99/mo | No | 99 /mo | — | — |
| 15 | SightMill | 6.6 | No | — | No | — | — | multichannel |
| 16 | Userpace | 6.6 | No | €49/mo | No | 55 /mo | — | in_app |
| 17 | IntouchSurvey | 6.4 | No | — | — | — | — | multichannel |
| 18 | Listen360 | 6.4 | No | — | — | — | both | multichannel |
| 19 | Surveyxact NPS | 6.3 | No | — | — | — | both | multichannel |
| 20 | CustomerGauge | 6.2 | No | — | No | — | — | — |
| 21 | Nicereply | 6.0 | No | $59/mo | No | 59 /mo | — | — |
| 22 | NPS Prism | 6.0 | No | — | No | — | relational | — |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which net promoter score software is ranked first on Specifiction?
Formbricks is ranked #1 of 22 with a score of 7.8. Fynzo Survey is second and Refiner third.
How many of these have a free plan?
7 of the 22 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, nps.today has the lowest first paid tier we found: €1.50/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.