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Fynzo Survey

fynzo.com

From $1.58/mo Free plan WebiOSAndroidAPI
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Spec score 9.2 #1 of 22 in Net Promoter Score Software

What it is

Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.

Spec sheet

What it does
Fynzo NPS Software creates Net Promoter Score surveys, collects responses, analyzes scores and provides customer-insight workflows.Read 15 Oct 2026 · fynzo.com
Free plan
YesRead 20 Sep 2026 · fynzo.com
Paid from
19Read 20 Sep 2026 · fynzo.com
Integrations
Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations.Read 15 Oct 2026 · fynzo.com
Mobile apps
Fynzo says its survey app supports Android and iOS and can create, share, view, and download survey results.Read 29 Sep 2026 · fynzo.com
Security
Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies.Read 15 Oct 2026 · fynzo.com
Support
Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support.Read 15 Oct 2026 · fynzo.com
Headquarters
13A, Pratap Nagar, Mayur Vihar Phase-1, New Delhi, IndiaRead 28 Sep 2026 · fynzo.com
Company
Fynzo describes itself as a privately held company headquartered in New Delhi, India.Read 29 Sep 2026 · fynzo.com
Android distribution
The Google Play app has 100K+ downloads and was last updated April 16, 2024; the listed latest-change summary says bug fixes.Read 15 Oct 2026 · play.google.com
API and SDKs
No public REST API or SDK documentation is presented in the official help center; G2 reviewers specifically reported that APIs were unavailable or difficult to merge with CRM and BI systems.Read 15 Oct 2026 · g2.com
Company headquarters
LinkedIn lists headquarters in New Delhi, Delhi, India, with a Mayur Vihar Phase I address.Read 15 Oct 2026 · linkedin.com
Company legal name
Fynzo’s privacy policy identifies the provider as Yolo9 Internet Solutions Pvt Ltd.Read 15 Oct 2026 · fynzo.com
Company profile
LinkedIn lists Fynzo Survey as a privately held IT-services company founded in 2018 with 2–10 employees.Read 15 Oct 2026 · linkedin.com
Distribution
Surveys can be sent by email, SMS, social networks, QR codes, website embeds and other channels.Read 15 Oct 2026 · fynzo.com
Documentation
The official knowledge base is organized into survey creation, sharing, integrations, response data, reports, account settings, billing and general topics.Read 15 Oct 2026 · help.fynzo.com
Exports
Results can be downloaded in Excel, CSV, SPSS and PDF formats and exported to Google Sheets.Read 15 Oct 2026 · fynzo.com
Limit: AppSumo users
AppSumo reviewers report bugs in question types and headers and request folder or workspace organization for surveys.Read 15 Oct 2026 · appsumo.com
Limit: G2 integrations
G2 reviewers complain about unavailable APIs, weak CRM or BI integration and missing advanced cross-tabulation in some workflows.Read 15 Oct 2026 · g2.com
Limit: Google Play feedback
A Google Play reviewer reported missing loop logic, preview differences, checkbox display problems and limited font-color controls.Read 15 Oct 2026 · play.google.com
Mobile data safety
Google Play reports that the app may share app-performance data, may collect personal information and device IDs, encrypts data in transit and supports deletion requests.Read 15 Oct 2026 · play.google.com
NPS scoring
NPS questions use a 0–10 recommendation scale and classify respondents as promoters, passives or detractors.Read 15 Oct 2026 · fynzo.com
Offline collection
The mobile application can modify surveys and collect responses without an internet connection.Read 15 Oct 2026 · fynzo.com
Praise: AppSumo users
AppSumo purchasers repeatedly praise the interface, ease of survey creation, templates, skip logic, support responsiveness and SPSS export.Read 15 Oct 2026 · appsumo.com
Praise: G2 usability
G2 reviewers repeatedly praise the simple interface, easy setup, customization, real-time analysis and accessible support.Read 15 Oct 2026 · g2.com
Praise: Trustpilot users
Trustpilot reviewers describe Fynzo as a cost-effective offline survey tool with broad data-collection use and strong customer support.Read 15 Oct 2026 · trustpilot.com
Privacy practices
The privacy policy says Fynzo collects account, usage, device, log and respondent-location data and retains personal data during service use plus a one-year grace period.Read 15 Oct 2026 · fynzo.com
Question and logic features
The NPS software supports NPS, Likert, smiley, and star-rating questions, plus jump logic, piping, and custom variables.Read 29 Sep 2026 · fynzo.com
Question logic
Jump logic, piping and custom variables can route questions and personalize questionnaires.Read 15 Oct 2026 · fynzo.com
Rating on AppSumo
4.6 out of 5 from 6 reviews.Read 15 Oct 2026 · appsumo.com
Rating on Capterra
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.4 out of 5 from 4 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
0.0 out of 5 from 0 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
2.8 out of 5 from 414 reviews.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
No rating from 0 reviews; the listing says users should be the first to review Fynzo Survey.Read 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
4.0 out of 5 from 3 reviews.Read 15 Oct 2026 · trustpilot.com
Release note
APKPure lists Survey Maker version 3.0.8 released March 27, 2024, with survey play removed, a free-forever plan added and other optimizations.Read 15 Oct 2026 · apkpure.net
Reporting
Reports include graphical analysis, cross-tabulation, trend reporting and scheduled email delivery.Read 15 Oct 2026 · fynzo.com
Security and privacy
Fynzo says its app provides privacy and data-security measures and alerts users when other engagement with their data is detected.Read 29 Sep 2026 · fynzo.com
Self-hosting and licence
The reviewed pages describe a hosted SaaS and mobile-app product but state no self-hosted edition or open-source licence.Read 15 Oct 2026 · g2.com
Survey builder
The product provides a visual survey builder with customizable templates and more than 20 question types.Read 15 Oct 2026 · fynzo.com
System availability
Fynzo states that the service is available on web, Android and iOS, with mobile apps able to create, share and view or download results.Read 15 Oct 2026 · fynzo.com
Templates
The product advertises more than 500 templates on its website and 1000+ templates on its pricing and app listings.Read 15 Oct 2026 · fynzo.com
Trial limit
The pricing page lists a free trial with 100 responses for 14 days and says no credit card is required.Read 29 Sep 2026 · fynzo.com
Use cases
The app page describes uses including customer feedback, online tests and quizzes, market research, and employee satisfaction surveys.Read 29 Sep 2026 · fynzo.com
Webhook
The free plan includes a webhook, and the help center documents sending new submissions to Pabbly Connect.Read 15 Oct 2026 · help.fynzo.com

Plans and prices

Free Free Billed Monthly Unlimited surveys · unlimited questions · unlimited responses · 1000+ templates · 20+ question types · webhooks · integrations Read 15 Oct 2026 · fynzo.com
Pro Monthly $19 a month Billed Monthly Custom CSS · custom domain · SSL for CNAME · remove branding · SMTP · unlimited collaboration · unlimited file uploads Read 15 Oct 2026 · fynzo.com
Pro Yearly $190 a year Billed Yearly; page also shows $228 Custom CSS · custom domain · SSL for CNAME · remove branding · SMTP · unlimited collaboration · unlimited file uploads Read 15 Oct 2026 · fynzo.com
Starter $24 a month Billed Monthly Unlimited surveys · unlimited questions · 1000 responses · 5 devices · 2 users Read 15 Oct 2026 · fynzo.com
Standard $45 a month Billed Monthly Unlimited surveys · unlimited questions · 5000 responses · 10 devices · 5 users Read 15 Oct 2026 · fynzo.com
Premium $95 a month Billed Monthly Unlimited surveys · unlimited questions · 8000 responses · 20 devices · 8 users Read 15 Oct 2026 · fynzo.com
Starter $19 a year Billed Yearly; displayed as monthly price Unlimited surveys · unlimited questions · 12000 responses · 25 devices · 5 users Read 15 Oct 2026 · fynzo.com
Standard $32 a year Billed Yearly; displayed as monthly price Unlimited surveys · unlimited questions · 60000 responses · 50 devices · 10 users Read 15 Oct 2026 · fynzo.com
Premium $79 a year Billed Yearly; displayed as monthly price Unlimited surveys · unlimited questions · unlimited responses · 100 devices · 15 users Read 15 Oct 2026 · fynzo.com
Custom Priced on request Billed ..... Unlimited surveys · unlimited questions · custom responses · custom devices · custom users Read 15 Oct 2026 · fynzo.com

Every Fynzo Survey plan and price →

Strong points and limits

Strong points

  • Supports NPS, Likert, smiley, and star-rating questions.
  • Shares surveys through email, SMS, social media, and embeds.
  • Offers cross-tabulation, trends, scheduled reports, and file downloads.
  • Mobile app saves survey edits and answers offline.

Limits

  • Free trial is limited to 100 responses for 14 days.
  • Pro Monthly is $19 a month.

Who it suits

Fynzo Survey suits teams collecting and analyzing customer feedback through NPS surveys. Its app and use cases also cover market research, employee satisfaction, and online tests or quizzes.

Fynzo Survey in depth

Read the full write-up

Overview

Fynzo Survey is a survey platform centered on Net Promoter Score collection, with tools for designing questions, distributing surveys, and reviewing responses. It suits teams that want broad response capacity on a free plan or need to capture answers offline on mobile. Its main trade-off is that paid plans impose different response, device, and user limits, so the right tier depends on how a team collects feedback.

Key features

Fynzo supports NPS, Likert, smiley, and star-rating questions, along with jump logic, piping, and custom variables. That gives teams room to build surveys beyond a single loyalty score and tailor question paths to responses. Respondent segmentation is basic, however, so teams requiring fine-grained audience targeting may need another tool.

Distribution spans email, SMS, social media, and website embeds. Reporting includes cross-tabulation, trend reports, scheduled email reports, and downloads in Excel, CSV, SPSS, and PDF. These options suit teams that want to monitor changes over time and share or analyze results in other tools. Integrations include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp.

The Android and iOS app can create and share surveys, view and download results, and save edits and answers offline for upload when connectivity returns. That is useful for field collection where internet access is unreliable. Fynzo also describes privacy and data-security measures, alerts when other engagement with data is detected, and app support with instructions or help for software issues.

Pricing

The free plan costs $0.00 per free and includes unlimited surveys, questions, and responses, more than 1,000 templates, and 20+ question types. That makes it a strong starting point for teams that need volume without a subscription. The separate 14-day trial is limited to 100 responses and requires no credit card, so it is a narrower test of paid use than the free plan’s response allowance.

Pro Monthly costs $19.00 per month. Pro Yearly costs $190.00 per year, billed yearly, with a displayed $228 yearly figure alongside the $190 price. Both Pro plans include custom CSS, auto-translation, a custom domain, branding removal, unlimited collaboration, and unlimited file-upload size. These are the listed upgrades for teams seeking more control over presentation and collaboration.

Starter costs $24.00 per month and includes unlimited surveys and questions, 1,000 responses, five devices, and two users. Standard is $45.00 per month for 5,000 responses, 10 devices, and five users; Premium is $95.00 per month for 8,000 responses, 20 devices, and eight users. All three include unlimited surveys and questions. The increasing response and seat allowances make the higher tiers better suited to larger collection programs, while Starter constrains both team size and collection volume. Custom pricing is available for a plan with unlimited surveys and questions.

Platforms

Fynzo Survey is available on web, Android, and iOS. The mobile app’s offline saving makes the mobile options more than a way to check results: respondents’ answers and survey edits can be uploaded after connectivity returns.

Who it's for

Fynzo is a sensible fit for teams running customer feedback, employee satisfaction, market research, or online tests and quizzes. It is especially compelling when response volume matters more than advanced segmentation, or when field staff need offline collection. Teams should compare the paid tier limits against their actual device and user counts before committing.

Pros and cons

Pros: The free plan has unlimited responses, surveys, and questions, making it unusually accommodating for ongoing collection without a paid subscription.

Pros: Multiple channels, question styles, logic controls, reporting formats, and integrations support varied feedback workflows.

Pros: Offline mobile capture addresses surveys conducted where network access is inconsistent.

Cons: Paid plans have explicit response, device, and user caps on Starter, Standard, and Premium, so growing teams may need to move up tiers.

Cons: Basic segmentation may be limiting for teams that need finely targeted respondent groups.

Alternatives

Choose Formbricks if you want a freemium survey option that also supports self-hosted deployment; its Hobby plan has one workspace and 250 responses per month.

Refiner is another freemium alternative, with a free plan limited to 25 survey responses per month.

Consider Customer Thermometer if its paid plan structure better fits your survey needs; its At the Beach plan is $9.00 per month and retains and displays account data with zero responses.

Mapster offers a free plan with 50 responses per month, unlimited surveys, and all features included, making it an option for teams whose volume fits that cap.

SatisMeter has a free plan with 25 responses per month and no free trial, so it is a lower-volume alternative.

NPS Surveys by SalesHub is a paid alternative with a $3,500 per year CX Lite plan that includes up to 10,000 surveys per year, NPS and CSAT, email and QR distribution, and standard support with a 24-hour SLA.

nps.today offers a one-month free trial with 50 surveys per month, email distribution, and zero support hours on its Free Trial plan.

Survicate is another freemium survey option.

For broader comparisons, see Net Promoter Score Software and Survey Software.

Verdict

Fynzo Survey is best for teams that want flexible NPS and feedback surveys, generous free response capacity, and mobile collection that can work offline. Its channel and reporting range makes it useful beyond simple score tracking. Look elsewhere if basic segmentation is insufficient, or if the response, device, and user limits of the paid plans do not fit your operation.

Verdict

Fynzo Survey combines NPS collection, survey logic, and reporting with several distribution channels. The free plan includes unlimited responses, while the trial has a 100-response limit for 14 days.

Where Specifiction places it

Alternatives to Fynzo SurveyAll alternatives →